枕湖入绮梦，眠林宿仙境
——专访宁波东钱湖华茂希尔顿度假酒店总经理陈子敦先生
Having A Romantic Dream in A Fairyland of Enchanting Lake and Forests
——Exclusive Interview with Mr. Dennis Chin, General Manager of Hilton Ningbo Dongqian Lake Resort
东钱湖就像是一朵绽放于宁波近郊的清雅兰花，不是隐迹于幽谷，而是静立在水畔。傍水而居的富足造就了此处淳美的风物人情，无论是跨越百年的宁绍民居陶公村，还是曲径通幽的青山村，亦或是韩岭保存完好的百年古街，都被这万金之湖衬得灵气秀美。无论是隔湖相望、登高俯瞰，还是误入其径，都会牢牢记住“东钱湖”这个灵秀的名字。而宁波东钱湖华茂希尔顿度假酒店就坐落在此。在酒店即将开幕之际，我们有幸拜访了东钱湖华茂希尔顿度假酒店总经理陈子敦先生。
总经理陈先生拥有丰富的酒店管理经验，总是以热情的笑容和充沛的行动力感染着周围所有人。从事酒店行业超过20年，陈先生的酒店职业生涯开始于吉隆坡香格里拉酒店，曾先后进入吉隆坡香格里拉、上海静安希尔顿等不同地区品牌酒店进行管理工作，在吉隆坡、三亚、马尼拉、北京、上海等地都曾留下自己忙碌工作的身影。2010年，陈子敦受到香格里拉集团的再次邀请，回到菲律宾马尼拉继续酒店管理工作。2012年，他离开马尼拉, 回到中国，加入了希尔顿集团。从那之后到现在，他已经在中国度过了第八个年头。
关于中国酒店行业正经历的变化、机遇和挑战，他这样说：“近年来，中国的酒店行业一直在蓬勃发展，众多国际品牌纷纷被引进市场，中国本土自己的品牌也得到了充分成长。现阶段的挑战在于，中国酒店业缺乏专业人才的培养。行业发展得太快，人才跟不上发展的速度。因此应该更积极发掘有潜力的员工，设置高质量的培训。
“现在，我们更该仔细考虑产品的特色，去分析产品和品牌的市场前景，是否可以引进新技术满足或超越客人的期待。现在已经过去了单靠价格来竞争的时代。最重要的是，对客人的关怀、人性化的体验、发自内心的服务这是成功做好一家酒店的标准。
“我很幸运，在我的职业道路上遇到很多好领导，他们真切愿意帮助员工的成长。当我成为了总经理，我也希望员工对我的尊重是基于我的工作能力，而不是我的职位。对员工，去规定他、责备他是得不偿失的，并且效果也不好。在酒店行业，互相尊重、互相信任是很重要的，这样我们才能达成一个共同的目标。”
目前，陈先生正在紧张筹备宁波东钱湖华茂希尔顿度假酒店的开业工作。酒店地处东钱湖盛景——殷湾渔火的对岸半岛，夜幕降临之时，遥望村庄渔火，宛若穿越时光来到人间仙境。酒店距市区及宁波栎社国际机场仅30分钟车程，附近有小普陀、陶公岛、南宋石刻公园、福泉山、二灵山等著名景点。“西湖风光、太湖气魄”，东钱湖仙境般的美景给酒店增添了十二分魅力，而奢华高雅的现代风格及度假酒店的惬意情调更让宾客体会流连忘返的独特魅力。
宁波东钱湖华茂希尔顿度假酒店拥有280间设计时尚优雅的客房及套房均配有豪华贴心的客房设施，宽敞的盥洗空间及舒适的热带雨林淋浴设施让您卸下疲惫。客房内配备49英寸高清液晶电视、多媒体工作站及无线网络等设施，让您在美景中放松身心、尽情休憩。
酒店设有五间风格各异的餐厅，提供独具匠心的美食和热情周到的服务。“大堂吧”临湖而居，散发轻松格调，“湖畔”全日餐厅提倡开放式厨房理念，丰富的自助餐和零点菜品呈现缤纷的西式及亚洲美食选择，“钱湖阁”中餐厅融合粤系美食与宁波本帮菜的精致与原味，“秀”餐厅主打健康养生火锅汤品及有机蔬菜，更有清新海鲜带来欢愉的用餐氛围。“酷点吧”以时尚潮流的装修风格及精选美食与酒水为宾客带来与众不同的魅力体验。
与大多数度假酒店不同的是，宁波东钱湖华茂希尔顿度假酒店拥有独立的会议中心。会议中心临湖而立，总面积逾4000平方米，包括一间1170平方米，层高8米的无柱大宴会厅，500平方米的瞰湖露台，以及六间多功能会议厅、两间VIP接待室、一间董事会议室以及逾千坪的户外草坪，为举办大型活动的组织者提供了丰富可变又独具风情的会议宴会空间。
酒店不仅拥有室内恒温泳池及设施完备的健身中心，更将令人陶醉的东钱湖美景拥入室外泳池的怀抱，另有室内羽毛球馆、乒乓球室、棋牌室、儿童游乐室以及舒适幽雅的水疗中心供您选择。为每一位住客提供通常仅有价格更为高昂的酒店才能够提供的高水准服务和酒店用品，从而赢得住客的肯定，让他们的旅程顺心如意。以鲜明的品牌特色充分展示一个现代酒店品牌的热情与能量，为宾客提供最难忘的休闲娱乐之旅。
在陈子敦先生看来，身处资源和信息共享的互联网时代，一间充满艺术灵感和独特个性的酒店会更加受到客人的青睐和推崇。譬如将酒店与当地城市文化相结合的景观特色，在酒店艺术设计上寻求突破，不再是千篇一律模式化的风格。宁波东钱湖华茂希尔顿度假酒店在设计和装饰上融入甬城文化元素，旨在为宾客营造难以忘怀的入住体验。
俗话说的好:“东钱湖畔，西风残照；野渡无人，孤舟自横；山水不语却楚楚动人，老树古雅而未可言状”。在这座城市中，东钱湖犹如世外桃源一样地存在着。我们相信会有更多人驻足在宁波东钱湖华茂希尔顿度假酒店，酒店会凭借自身不变的高品质以及最诚挚的服务赢得每一位顾客的信赖，谱写酒店即将前行发展的新篇章。
The renowned Dongqian Lake is describe as a pure and elegant blossom orchid who grow in the center of the lake. It stands gracefully in the middle of the lake, instead of the secluded valley. Be it the century-old vernacular houses of Taogong Village, winding paths of Qingshan Village, or the century old ancient streets of Hanling, they seem so delicate and charming alongside of the shimmering Dongqian Lake. Whether you take a bird’s eye view from a hill, look out across the lake, or come across it by coincidence, Dongqian Lake will be imprinted in your mind. This is where Hilton Ningbo Dongqian Lake Resort is located. We are honored to have interviewed Mr. Dennis Chin, General Manager of Hilton Ningbo Dongqian Lake Resort right before the hotel’s opening.
Mr. Chin greets everyone with a warm smile, with his enthusiastic personality, he exerts a positive influence to all the people who surrounded by him. With over 20 years of hospitality experience, Mr. Chin has extensive hotel management experience. He started his hospitality career with Shangri-La Hotel Kuala Lumpur and has worked for other hotels in Kuala Lumpur, Sanya, Manila, Beijing and Shanghai. He was invited to rejoin Shangri-La Hotel in Manila and continued his career with Shangri-La Hotels and Resorts in 2010. In 2012, he left Manila and returned to China. He joined Hilton Hotels and Resorts and have worked for Conrad Beijing and Hilton Shanghai. By now he has worked in China for more than 8 years.
He shared his comments on the current transformation, challenges and opportunity of China’s hospitality industry. "China’s hospitality industry has grown rapidly in the past few years, with a number of international hotels being introduced into the local market, while the local hotels have also shown a substantial growth. The major challenge now is the shortage of well-trained hospitality talents. With the phenomenal industry growth, we must offer quality training to our staffs, to discover talented employees and to explore their potentials, in order to make up for such shortage."
“Now, we should deliberate as how we could offer unique products by analyzing the market prospects through our products and branding, will we be able to adopt new technology in order to meet and exceed guests’ expectations. We are no longer be able to focus on price competition only. Most importantly, the success of a hotel is based on the care given to its guests, offer flexible, personalized guest experience and sincere hospitality service from the heart. ”
“I am very grateful throughout my career, I have been guided by a number of brilliant leaders who offer guidance toward myself. As I am now being promoted as a General Manager, I do look forward for my team to respect myself due to my capability instead of my tittle. When dealing with my team, I avoid by giving excessive disciplinary actions, as this will not achieve any positive result, instead it will create a negative impact towards the team. In the hospitality industry, mutual respect and trust is the most vital importance requirement, as this will allow both party to achieve their common goal. ”
Currently, Mr. Chin is busily engaged in the pre-opening of the Hilton Ningbo Dongqian Lake Resort. The resort is situated in the peninsular opposite of the Yinwan Village in the Dongqian Lake. When darkness falls, as you look afar, the twinkling lights from fishing boats and households make you wonder whether you have travelled across time to arrive at this paradise on earth. The resort is 30 minutes’ drive away from downtown Ningbo and Ningbo Lishe Airport and it is closed to Little Putuo Scenic Area, Taogong Island Scenic Area, Southern Song Stone Carving Museum, Fuquan Hill Scenic Area and Erling Hill. Dongqian Lake, whose beauty is comparable to The West Lake of Hangzhou and the magnificence matches of the Taihu Lake, it added enormously attractiveness to the Hilton Ningbo Dongqian Lake Resort with its fairyland charm. With the luxury, refined, contemporary design and cozy ambiances, the resort will indulge guests with unique and unforgettable staying experience. .
Hilton Ningbo Dongqian Lake Resort has 280 stylish, elegant guest rooms and suites room, all of which offer picturesque views of Dongqian Lake and luxury amenities. Spacious shower rooms are equipped with rain forest shower which will rejuvenate you after a busy day schedule. All guest rooms are equipped with 49-inch high resolution LCD TV, wired and wireless internet connection and a multimedia work station, this will allowed you to enjoy the serenity and ornamental spectacular view of Dongqian Lake. This will create a total relaxation environment for you.
The resort has 5 innovative, trendy restaurants and lounges which offer distinctive cuisine and attentive services. Lobby Lounge overlooking the lake offers a relaxed ambiance. Lake Shore Cafe is an opened kitchen concept restaurant for guests to enjoy a unique gastronomic experience for buffet breakfast, lunch, dinner or a-la carte with Western and Asian food selection. Fortune Pavilion Chinese Restaurant serve authentic Ningbo and Cantonese cuisine. Xiu is an innovative hot pot restaurant where you can indulge in a wide selection of fresh seafood, meats, organic and healthy ingredients. Cool Spot Bar features dynamic interior design and a range of high-quality food and beverage selections and entertainment.
The resort has an independent conference center compared to the other hotels. Overlooking the Dongqian Lake, the conference center offers 4,000 square meters area in total, including a pillarless ballroom of 1,170 square meters with 8 meter height ceiling and a 500 square meter outdoor terrace with serenity lake view, as well as 6 Meeting Rooms, 2 VIP Rooms, 1 Boardroom and a spacious outdoor patio of more than 1,000 square meters, all of which combine in order to provide a wide range of meeting and banquet facilities to suit and meet for different sizes of events requirement.
The resort’s recreational options include a heated indoor swimming pool, a Fitness Centre and an outdoor swimming pool overlooking the picturesque Dongqian Lake. The Recreation Center contains indoor badminton courts, table tennis rooms, mahjong rooms and a Kids’ Club and a Spa. The resort offers premium services and luxury amenities which are comparable to the other hotels who charged for higher price. In return to gain recognition from the guests by providing a seamless and unforgettable staying experience. With the distinguishing brand features, Hilton Ningbo Dongqian Lake Resort will provide passion and vitality environment with a modern hotel, in order to create a memorable leisure and recreational experiences to each individual guests, in order for them to have a great family time.
According Mr. Chin, in the age of the internet technology century, A hotel which fulfill with art culture inspiration and uniqueness, will be more well receive by the guest. For example, when local cultural elements and spectacular scenery features are incorporated into the architecture design of the hotel, it is no longer a stereotype standardized hotel design. Hilton Ningbo Dongqian Lake Resort create a marvelous art creation resort by infuse "Yong Culture" into it. With this unique feature the guests could appreciate the artistic creation which were tastefully furnished.
As the saying goes, “In twilight, idle boats stay afloat at the ferry of Dongqian Lake, drifting randomly in the autumn wind. Lakes and hills emanate delicate charm, while the old trees are so quaint that their appeal is beyond description.” In the Ningbo city, Dongqian Lake is a lost heaven for the city. We believe that Hilton Ningbo Dongqian Lake Resort will be the choice of many guests with the review of it’s new chapter by providing uncompromised premium service and sincere hospitality that will gain the loyalty of each individual guest.