灵秀昆山 风雅江南
——专访昆山皇冠假日酒店总经理金涛先生
Elegant Yangtze River Delta
——Exclusive Interview with Mr. Victor Jin, General Manager of Crowne Plaza Kunshan
昆山，人杰地灵之地，温柔富贵之乡。自古昆山便水道交错，是典型的江南小镇，被誉为“江南第一水乡”。时至今日，昆山以蓬勃的朝气迎着未来，在追求现代化的同时注重以人为本，致力于自然化，人居化。昆山的亭林路、人民路都是购物街，人来人往，热闹非凡。名胜亭林公园内山清水秀，鸟语花香，昆石更是亭林公园的标志，是昆山的骄傲。而昆山皇冠假日酒店就是坐落于此。
近日我们有幸采访了昆山皇冠假日酒店总经理金涛先生，他和我们分享了酒店即将开业的点点滴滴。说到“皇冠”一词，想必对于昆山人来说并非陌生，可是作为知名的国际酒店管理公司洲际集团旗下的昆山皇冠假日酒店却还是首次落地昆山。作为全球领先的国际酒店集团，洲际酒店集团拥有十大著名品牌，在全球100个国家和地区运营着5,100家酒店，在大中华区已有30多年的成功运营经验。昆山皇冠假日酒店热切期盼为光临昆山的宾客们带来洲际集团享誉世界的超一流服务和设施，为品味独到的旅行者们带来万种风情，享受功成旅就之行。
我们了解到，总经理金涛先生拥有12年酒店总经理经验，是业内集国际品牌、国企、民营高星级酒店经理和经验于一身的总经理，积累了丰富的行业经验，同时也练就了领导管理才能和商业洞察力。金涛先生从酒店筹备时期起，始终带领着团队履行洲际集团的致胜之道，做对的事、体现关爱、追求卓越、求同存异、协作共赢，秉承洲际集团核心价值观，带领团队不断前进。此外，对于酒店的开业筹备工作，金涛先生亲力亲为，指挥并领导筹备工作，熟悉图纸和现场，对酒店的装修设计等提出建议和要求，协调业主项目管理方、施工方，共同推进酒店建设和装修进程；建立酒店组织架构，制定员工薪酬和福利政策体系，落实招聘工作与人员到岗计划、培训员工。
昆山皇冠假日酒店位于昆山市九方购物中心内，距离购物中心及娱乐休闲场所仅咫尺之遥，驱车前往昆山站、昆山南站仅需15分钟，至上海虹桥国际机场仅需一个小时车程，让您时刻感受城市脉搏。驱车30分钟即可到达上海及苏州市区，江南水乡周庄、锦溪、千灯古镇、阳澄湖等水乡风景。此外，昆山是镶嵌在上海与苏州之间的一颗璀璨明珠，“百戏之祖”的昆曲与“中国第一水乡”周庄共同构成昆山的水墨画卷。这里有秀丽的自然风光和具有深刻文化内涵的历史人文景观，原汁原味的水乡古镇带您走入秀美江南。
从服务而言，酒店拥有312间高品质的客房及套房，1000平方米灵活的大宴会厅和400平方米的多功能宴会厅带有化妆间和贵宾休息室，可以举办大型会议、经典盛宴、鸡尾酒会、婚宴和宴请以及6间满足不同需求的会议室。4间风格迥异的餐厅及酒吧为穿越于江南地区的商旅休闲人士提供一个全新的会聚之所。不仅仅如此，领先睡眠品质体验、24小时商务服务和设备齐全的健身中心为您带来全方位休闲体验。24小时开放的健身中心，拥有有氧和力量训练设备，邀您畅快地挥洒汗水。确保您随时处于高效状态，顺畅完成工作。令“社交达人”们在商务活动中、亲朋好友聚会间，宾主尽兴、万事顺心通达！
金涛先生管理的每一个员工对自己所要做的事情非常清楚，这也是他一直以来的工作态度，所有五星级酒店都有一定的规则和标准，没有哪一家公司会不关心自己的员工，关键是真正执行起来，需要管理者自身树立一个典范，给员工关爱，给他们学习的机会，让他们看到自己的职业前景，将每一位员工作为未来管理者的培养对象，员工才能把自己的工作做好。
关于美食，昆山人爱吃，更会吃出些名堂。金秋时节的大闸蟹，清明时分的正义青团，周庄的万三蹄，不知多少人为了美食而前往昆山。而每一筷入口，都满含着食鲜味雅的江南风味。然而在昆山皇冠假日酒店有绝佳的国际酒店自助餐厅，摩登时尚的开放式厨房，温馨的阳光透过落地窗和户外露台加上品种丰富的海鲜、日本料理、自制面包和甜品。酒店彩丰楼主推意境菜品精选，昆山当地菜肴以及创意菜，美点食谱和生猛海鲜将是彩丰楼用餐给您留下的最美好回忆；汉堡吧提供休闲的美式汉堡、时尚西式简餐以及鸡尾酒，轻松氛围的美式运动酒吧；大堂酒吧供应充满浓浓泡沫的卡布奇诺、羊角包以及精致可口的点心和更多经典的美食。它是您去往下一站之前约会，享用小吃和便餐的绝佳场所。
多年来金涛先生一步一步走到今天，他的经验验证了一句话“机会总是留给有准备的人”。作为酒店的总经理，能够拥有现在的成就，与他每时每刻的努力和认真的做事态度密不可分，只有自身的努力和机遇碰撞到一起才会产生美妙的火花，只有这样才能够真正的实现人生价值，只有积极向上的态度才是正能量的人生状态。
我们知道每年都会有很多国际五星级酒店拔地而起，这当然与酒店和团队的合作是离不开的。金涛先生认为酒店最重要的资产是员工，对每个员工给予个人关注，尊重员工差异性，加强团队建设。金涛先生非常注重对员工的培养和关注，只有团队充满激情，积极面对挑战与压力，善于突破自我，才能为宾客提供更加优质的服务。
昆山，一座美丽而又富饶的城市，它虽然没有冰封千里的北国风光，也没有绚丽多姿的热带风情，但它奇特而又秀丽，像一颗璀璨的明珠，在江南水乡这辽阔的土地上焕发神彩。我们期待金涛先生和团队将打造一个客人挚爱的杰出酒店， 相信昆山皇冠假日酒店一定会凭借高品质的服务赢得每一位顾客的信赖。
Endowed with abundant natural resources and picturesque landscape, Kunshan, is a wealthy and peaceful land home to numerous prominent figures. A small town in Southern Yangtze River Delta, it has had intricate river and lake systems since ancient times, and enjoys the reputation of “Best Watery Town of South of Yangtze River”. Full of vitality, Kunshan follows a modern and human-oriented approach for urban developement that is dedicated to an enviromental friendly and highly liveable city. Major commercial hubs such as Tinglin Road and Renmin Road are bustling with people. In Tinglin Park, a famous scenic spot, there is fascinating scenery with singing birds, fragrant flowers and Kun stone, the icon of Kunlin Park and the pride of Kunshan. This is where Crowne Plaza Kunshan is located.
We are honored to have interviewed Mr. Victor Jin, General Manager of , who elaborates on details of the hotel launch. The word “Crowne”is no stranger to Kunshan residents, however, the reputable InterContinental Hotels Group is yet to launch Crowne Plaza Kunshan, its first hotel in the city of Kunshan. As one of the world’s leading hospitality groups, InterContinental Hotels Group boasts 5,100 hotels under 10 brands in nearly 100 countries around the world. It has 30 years’ successful hotel operation experience in Greater China. Crowne Plaza Kunshan is to provide guests who travel to Kunshan with world-class hospitality service and facilities, and indulge tasty guests with a variety of supreme accommodation, dining, meeting experiences for a memorable and fruitful journey.
As far as we know, Mr. Victor Jin has been general manager of international hotels, state-owned hotels as well as private ones for 12 years, accumulating rich hotel management experience, acute business acumen and outstanding leadership skills. Since the beginning of the hotel launch, he has lead the staff to implement winning strategies, and adhere to IHG core values by keeping to ethical conduct, caring for the staff, pursuing excellence, seeking common ground while reserving differences, collaborating for mutual success, in order to make progress on a contiuous basis. In addition, he adopted a hands-on approach for the hotel launch preparation. For example, he studied the blueprint and visited the construction site, and put forward his requirements and suggestions for interior decoration, facilitated hotel building construction and decoration by coordinating with project managers, constructors. Then, he formulated the hierachy of the hotel, compensation and benefit system, and carried out staff recruitment, onboard plan and staff training.
Situated in the Jiufang Shopping Center,Crowne Plaza Kunshan is on the doorstep of major shopping malls, leisure and recreation centers. It is 15 minutes’ drive from Kunshan Railway Station and South Kunshan Railway Station, an hour’s drive from Shanghai Hongqiao International Airport, and 30 minutes’drive from Shanghai,downtown Suzhou, and watery towns like Zhouzhuang, Jinxi, Qiandeng ancient town, Yangcheng Lake. A shimmering pearl inlaid between Shanghai and Suzhou, Kunshan boasts Kun Opera, the ancestor of Chinese operas and Zhouzhuang, one of the best known watery towns of China, which form something of a Chinese ink painting of the city. Tourists will be enchanted by the picturesque natural scenery, scenic spots with rich historic and cultural heritage, the appeal of a well-preserved watery town.
Crowne Plaza Kunshan has 312 premium guest rooms and suites, a spacious and divisible Grand Ballroom of 1,000 square metres, a multi-functional room of 400 square metres with a spacious foyer and a dressing room, which is perfect venue for conferences, banquets, cocktail receptions, and wedding. There are also 6 meeting rooms equipped with state-of-the-art technology and lighting. 4 restaurants and bars of strikingly different styles combine to offer a brand new venue for business and leisure gatherings. In addition, comprehensive accomodation experience is enabled by Sleep Advantage Program, 24 hour business services, as well as the Fitness Centre featuring a full range of advanced workout equipments including the latest cardio, strength and weights machines, which help guests stay energized and efficient while on business travel. Those who enjoy socialzing will be rejoiced by gathering with family and friends, as well as engaging in business activities.
Mr. Victor Jin ensures that each individual staff member has a good idea of his or her responsibilities. This is what he always managed to achieve wherever he works. Every 5 star hotel has a set of rules and standards, with adequate care for it staff, but when it comes to implementation, it is necessary that the management team set a good example by caring for the staff, providing opportunity for learning and career prospects, and considering each staff member as a future manager of the hotel, so that they are in a better position to fulfill their tasks.
In terms of delicacies, Kunshan residents are mostly food lovers who take an elaborate approach toward delicacies. Iconic hairy crabs of mid-autumn, sweet green glutinous rice ball of Qingming Festival, Wansan braised pork shank have attracted numerous tourists from all parts of China. Each mouthful of Kunshan delicacies offer a taste of the freshest and most delicate flavor of Yangtze River Delta. In terms of dining experiences, Crowne Plaza Kunshan offers a perfect buffet in a stylish open kitchen, where natural sunlight is shedded through french doors and the outdoor terrace, and where a variety of seafood, Japanese food, bread and desserts are served. Caifeng restaurant features Kunshan local delicacies and creative dishes, and its a la carte menu and seafood are sure to impress diners. Hamburger Bar offers leisure American hamburger,stylish western food and cocktails in a relaxed ambiance. Frothy cappuccino, croissants, exquisite snacks and other classic delicacies are offered in the lobby lounge, which is a perfect venue to enjoy some snacks, a light meal, or have a meeting, before continuing with your journey.
Over the years, Mr. Victor Jin has proved with his career achievements that “Opportunity falls on those who are well-prepared.” As the hotel’s general manager, what he has achieved along his successful career is rooted from his dilligent and meticulous style. As hard work is rewarded with precious opportunity,they work miracles and the true value of life is realized. A positive state of life is reached only by those who maintain an optimistic attitude.
As we know, international 5 star hotels mushroom on a yearly basis, the performance of which is closely associated with how well the hotel is operated and how well the management and staff team have cooperated. In Mr. Jin’s opinion, the greatest asset of a hotel is its staff, to whom adequate attention shall be provided, diversity shall be respected, and team work shall be enhanced. Mr. Jin attach much importance to the growth of the staff team, because superior service is delivered by a passionate team who deal with stress positively and confront challenges courageously, and who are adept at making breakthroughs.
A charming and affluent city, Kunshan is a shimmering pearl embedded in the expansive land of Yangtze River Delta, which is home to watery towns. In contrast to the colorful tropic landscape or snowcapped Northern China scenery, Kunshan boasts elegant and charming natural scenery. We hold high expectations for Mr. Victor Jin, who will turn Crowne Plaza Kunshan into a prominent hotel that win the trust from each individual guests and become their favorite hotel with premium hospitality services.