Dialogue with Mr. Wesley Wang, General Manager of Himalayas Qingdao Hotel
对话青岛证大喜玛拉雅酒店总经理王海鹏先生
Grand Hotels Media: As the first lifestyle hotel in Qingdao, Himalayas Qingdao Hotel has its own unique charm by perfectly blending our lifestyles with a contemporary vision. Could you share with us more about the hotel design?
Mr. Wesley Wang: The hotel integrates our lifestyles with modern elements perfectly. One example is the exterior’s irregular appearance. It was inspired by Laoshan Mountain and the meteorites that occurred in the valley, conveying infinite energy. Another distinctive feature is the hollow courtyard design, offering guests a more open and relaxed space away from the hustle and bustle. All these subtle details contain cultural connotations, worth appreciating at first hand. The hotel was designed by HASSELL Studio Australia, whose amazing works also include Sydney Olympic Swimming Pool, Chong Qing Grand Theater and Alibaba Corporate Headquarter.
Grand Hotels Media: Himalayas Qingdao Hotel has become the premier venue for guests to hold weddings and parties by its prominent service and fabulous experience. Could you introduce for us the advantage and characteristic of the hotel in this aspect?
Mr. Wesley Wang: The ambiance of chic and romance from within has made our hotel the dream location for couples to hold their weddings. A group of experts help in organizing and planning for the perfect day. Pastry chefs prepare a great variety of customized cakes with photo images as well as novel and sweet desserts. Our hotel also provides low-calorie food and personalized services during the wedding. The one-stop service of our professional team can guarantee their full assistance to make every couple’s special day happen; therefore, give the future bride and groom some unforgettable memories.
Grand Hotels Media: Since its opening on March 25, 2014, Himalayas Qingdao Hotel has received support and praise from all parties. The hotel is actively engaged in the public welfare and continuously contributes to the society with gratitude. Could you share with us the achievements made by the hotel and do you think the results are worth the effort?
Mr. Wesley Wang: Reputation is always accompanied by social responsibility. As the first lifestyle hotel in Qingdao, Himalayas Qingdao Hotel has set itself as an example for the public welfare. Along with Pink Ribbon Fund of Red Cross Qingdao, we have organized the Pink Run event for three consecutive years. Every mid-autumn festival and the Spring Festival Eve, the management board of our hotel pays a visit to the social welfare service center and receives many silk banners with gratitude. In the future, our hotel will continue performing our duties with concrete actions, to spread the idea of love to the whole society. We sincerely call on all sectors of the community to support the public welfare so that more vulnerable groups could get help within an arm’s reach.
Grand Hotels Media: As far as we know, you have been engaged in the hospitality industry for 22 years. With unique insights towards the management and operation of the international five-star hotels, could you share with us your seasoned experience in this aspect? From your perspective, what kind of skills should a hotel practitioner have? What’s the real reason behind this service?
Mr. Wesley Wang: Being the mentor for every employee is my practice in management. I enjoy communicating with my employees, discovering their strengths and encouraging them to use their skills. I believe that only in a suitable position can one truly utilize his talents. I also share with my employees my professional experience and give reasonable suggestions to them. Keeping my employees motivated and helping them find their potentials through positive reinforcement allows for them to excel as individuals and as a whole.
From my perspective, the top priority for a hotel practitioner is integrity. Adhering to the moral principles helps make our career paths smoother. The second is dedication. Good use of one’s management ability with a diligent and down-to-earth attitude can encourage team members to create the best results. The third is patience. In such an alluring industry, running a good hotel requires time for solid efforts without impulsiveness.
Always encouraging employees creates a positive environment for them to be the best they can when servicing guests. Himalayas Qingdao Hotel wasn’t built by luck; its reputation was created through the dedication and the hard work of the employees. In maintaining the reputation the hotel holds, the employees too must be taken care of. Our hotel provides benefits, organizes outings, and family visits to all our employees. We are confident to say that all the employees work in an environment where caring for their guests reflects on the way they are taken care of.
Grand Hotels Media: As the general manager, you must have a clear picture of the hotel’s future development. Could you share with us the hotel’s upcoming events as well as your expectation towards the hotel?
Mr. Wesley Wang: The hotel’s core lies in the culture. With a strong cultural connotation, our team shares a common value and cohesiveness. Thus, an increasing number of guests are appealed to this. Last year, we introduced Himalayas Tai Chi Journey to our guests. This year, we will further promote this program and at the same time launch the yoga program. We focus on introducing more and more meaningful programs targeted to the health and wellness of guests.
We hope to bring the utmost joy to all of our guests with relentless efforts. We look forward to what the future holds for our hotel as we continue doing the best we can to create the perfect environment for both guests and employees. More stories and great memories are waiting to be discovered in Himalayas Qingdao Hotel.
《大酒店》：青岛证大喜玛拉雅酒店是青岛首家时尚生活酒店，设计师将生活时尚与现代元素巧妙地融为一体，使酒店具有自己独特的魅力。您能给我们分享一下青岛证大喜玛拉雅酒店的设计风格及背景吗？
王海鹏先生：青岛证大喜玛拉雅酒店将生活时尚与现代元素融为一体，酒店外立面设计采用独一无二的不规则结构，设计灵感来源于崂山地貌及山谷中的天然陨石，自然与风水通灵于此，积聚能量，传达给每位宾客；镂空的中庭天井，身临其境全身心体验大隐于市、远离喧嚣的自在之旅，这些都是青岛证大喜玛拉雅酒店在市场上区别于其他酒店的且唯一的标识符号，还有最重要的是这些唯一的标识符号代表的文化内涵是一定要来亲身感受的。酒店的室内设计由著名的澳大利亚HASSEL设计事务所呈现，HASSEL设计事务所之前著名的设计作品有悉尼北部区奥林匹克游泳馆、重庆大剧院及阿里巴巴新园区等。
《大酒店》：青岛证大喜玛拉雅酒店致力于用卓越的服务标准以及美味健康的体验，为宾客带来精彩的瞬间，现已成为宾客举办婚宴及聚会的首选场地，您能给我们详细介绍一下酒店在宴会方面的优势和特色吗？
王海鹏先生：青岛证大喜玛拉雅酒店无论从内饰还是外观看来，都弥漫着时尚生活的浪漫气息，我相信，新人们都梦想着在这种地方举办婚礼。在打造完美婚礼方面经验丰富，独富创意。酒店的甜品厨师特别为准新人们制作设计多款西式婚典的新风尚 -- 可爱的定制照片蛋糕，精美且优雅，充满爱意和创意的小甜品象征着甜蜜蜜的爱情。婚礼期间，酒店会提供健康有机低卡路里的美食和个性化服务。同时我们会为新人提供“一站式”服务，专业的婚宴服务团队，对婚礼的每一个细节进行全程定制化服务。一场完美婚礼中，细节之处彰显了浪漫情怀，让人铭记于心。
《大酒店》：自2014年3月25日开业以来，青岛证大喜玛拉雅酒店备受各方的支持及赞誉。而酒店更是积极投身于公益事业，并不断坚持以感恩之心回馈社会。能给我们分享一下自您上任以来青岛证大喜玛拉雅酒店在公益上的付出吗？这些付出，是否有为您或是酒店带来收获？
王海鹏先生：作为青岛首家时尚生活酒店品牌，品牌知名度的提升，意味着酒店应该承担更多的社会责任，投身公益事业发展。青岛证大喜玛拉雅酒店，在公益事业中扮演积极的角色。连续三年携手青岛红十字会粉红丝带基金举办“粉红丝带 为爱而跑”慈善活动；每逢中秋节、春节前夕管理层都会慰问社会福利服务中心，并多次收到感谢锦旗。酒店会继续以实际行动践行企业的社会责任，向社会传递爱心，我们真诚的呼吁社会各界一同来关注和支持社会公益慈善事业，让更多的弱势群体得到有效的帮助。
《大酒店》：据大酒店所知，您已从事酒店工作22年，对国际五星级酒店内部管理经营更是有着相当的认识和独特的见解，能给我们讲述一下您的管理之道吗？您觉得职业酒店人必须具备些什么呢？什么才是真正的服务精神？
王海鹏先生：做每一位员工的良师益友是我一直信守的管理之道，通过平常与员工的交流发掘员工的特质，把员工的天赋技能应用到酒店的发展上，只有在适合自己的岗位上才能完全施展自己的才华，工作起来也会得心应手。当然我也会将自己的职业经验分享给员工，为员工未来做合理的规划和建议。工作中我会善于激励员工，通过正面的引导发挥员工最大的潜能。
我认为酒店人首先要诚信，坚守道德原则，诚信品德将会使我们的职业生涯走的更长更远。二要做到敬业精神，勤恳踏实的运用自己的管理能力，激励团队，创造最好的效益。三要有忍耐力，减少浮躁，目前酒店业机会很多，但是经营好一家酒店要通过一定时间沉下心来踏踏实实的去实现。
使每一位员工都理解要发自内心的以诚相待，服务好每一位客人。首先，我会在日常工作中关爱每一位员工，酒店工会也会通过定时发放福利、组织外出活动、看望每一位新妈妈等方式关爱员工，使我们的员工能够非常有信心，非常热爱我们的酒店，使我们的员工深信我们亲如家人的文化，从而将员工源自内心的最真诚的待客之道传递给我们的客人，使我们的客人在青岛证大喜玛拉雅酒店都能够拥有难忘的体验。
《大酒店》：作为酒店总经理，您对青岛证大喜玛拉雅酒店未来发展的把控肯定心有成竹,能否跟我们分享一下酒店近期会有哪些主要活动呢？而下一阶段您对酒店的期望又是什么？
王海鹏先生：当下酒店的核心竞争是文化的竞争，因为当你拥有强大的文化内涵，也就是有了价值观的统一，你的团队就有强大的凝聚力，外部就会为你这种凝聚力所营造的氛围而吸引投奔你的酒店。去年酒店为住店客人推出了“享乐中庭 太极之旅”主题项目，今年我们将继续太极项目的同时增加瑜伽项目，通过更多的方式，沉淀中庭的文化符号，让更多的客人在酒店入住期间可以享受天然体验内心的平和，更好的思索人生。
我和我的团队成员都怀揣着梦想，这个梦想的根基是青岛证大喜玛拉雅酒店。我们的梦想是和我们所有的合作伙伴一起分享的，我们期望给您带来最大的喜悦感。我们一起展望“未来”。未来是我们前进的目标方向，未来也是我们实现梦想的广阔天地。青岛证大喜玛拉雅酒店对于未来还有更多的故事、感情和文化要和大家共同分享。