Dialogue with Mr. Hin Yoong Au Yong, General Manager of Hyatt Regency Shanghai Global Harbor

对话上海环球港凯悦酒店总经理欧阳显勇先生

Grand Hotels Media: Since joined Hyatt in 1994, you have accumulated more than 20 years’ experience in the hospitality industry. What attracts you the most about this brand? From your perspective, what’s its unique feature in comparison with other high-end hotel brands?

Mr. Hin Yoong Au Yong: As a leading global hospitality company, Hyatt is in the business of caring for people so they can be their best. This is also what the Hyatt spirit lies in and attracts me the most. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests. Everyone in Hyatt shares the same values, beliefs in respect, integrity, humility, empathy, creativity and fun. Only when our employees feel at ease presenting themselves as they are, they can achieve their best by devoting wholeheartedly and fulfilling duties at any time.

Grand Hotels Media: Currently, a number of high-end hotel brands have settled in Shanghai. The competition in the industry is increasingly fierce. Compared with other premium hotels, what does Hyatt Regency Shanghai Global Harbor’s strength lie in? What’s the strategic meaning of the hotel to settle in Global Harbor Shanghai? 

Mr. Hin Yoong Au Yong: As the first Hyatt hotel in Putuo District and the seventh one in Shanghai, Hyatt Regency Shanghai Global Harbor enjoys a superior geographical location in Global Harbor Shanghai and is within a 30 minutes’ drive to Shanghai Hongqiao International Airport, Shanghai Hongqiao Railway Station and National Exhibition & Convention Center. Directly beneath the hotel, metro lines 3, 4 and 13 connect to the entire city subway network, where guests can easily reach city attractions including Changfeng Ocean World, Shanghai Zoo, Zhongshan Park and Jing’an Temple. As Global Harbor Shanghai boasts a total of 49 floors with a huge flow of people and capital, it is one of the largest landmark complexes for shopping and leisure in the city. Having the same owner as Shanghai Global Harbor, Hyatt Regency Shanghai Global Harbor undoubtedly attracts a large number of stable customer groups with high consumption abilities.

Grand Hotels Media: From F&B director to general manager, you must have an insightful understanding towards delicacy. What do you expect from the catering department in Hyatt Regency Shanghai Global Harbor? Have you considered combining the local customs with the hotel’s speciality?

Mr. Hin Yoong Au Yong: Hyatt Regency Shanghai Global Harbor offers four distinctive restaurants and lounges to suit every taste and occasion. Discover the delights of Jiangnan cuisine at Xiang Yue Chinese Restaurant on the 45thfloor, where fresh seasonal ingredients inspire each dish. Market Café on the 7th floor is like the gourmet marketplace, presenting creative flavors from our open kitchen. Capture the essence of Shanghai’s nightlife with dazzling 47th-floor views at the Bar, where fine wines, handcrafted cocktails and DJ tunes are available. The residential-style Lobby Lounge, offering plush armchairs, dining tables and business facilities, is a perfect spot to unwind between meetings, catch up on work or chat with friends. After work, I’m also fond of riding bicycles with my wife and daughter to explore surrounding alleys, taste various dishes and experience local cultures. Hopefully one day, the hotel’s Food and Beverage can be perfectly combined with local customs, providing unforgettable dining experience for guests.

Grand Hotels Media: Graduated from Stamford College with a degree in hotel management, you have learned to meet practical needs by holding various management positions in Hyatt Hotels at home and abroad. Could you share with us your distinctive views about hotel management?

Mr. Hin Yoong Au Yong: Hyatt Regency successfully distinguishes itself within the competitive hospitality marketplace. In Hyatt Regency Shanghai Global Harbor, guests can find a full range of services and amenities, including well-designed guest rooms, notable restaurants and bars, state-of-the-art fitness facilities, a modern and chic atmosphere, efficient and professional services all under one roof. From beginning to end, we are dedicated to meeting guests’ needs and making sure that our considerable services go beyond their expectation. Since joined Hyatt Regency Saujana in Malaysia in 1994, I have worked for Hyatt for more than 20 years. The Hyatt spirit has already deeply rooted in my heart. I feel so much honored to be appointed as General Manager of Hyatt Regency Shanghai Global Harbor. My management method can be simply included in six words of Hyatt culture, which are respect, integrity, humility, empathy, creativity and fun.

Grand Hotels Media: Nowadays, an increasing number of hotels are just not satisfied with the rooms booked and event sales anymore. The competition of the industry is inclined to be diversified. Could you tell us the positioning and future direction of Hyatt Regency Shanghai Global Harbor?

Mr. Hin Yoong Au Yong: As a newly opened hotel, Hyatt Regency Shanghai Global Harbor strives to do the best. The hotel has 2,600sqm meeting and event venues, providing an ideal spot for communication, gathering and meetings of various sizes. The 900sqm pillar-free Regency Ballroom with 6.8-meter ceilings can be fully integrated with the foyer to create a spectacular 1,000sqm venue for up to 1,700 guests. Six multi-functional Salons are located on the 8th floors, sized between 50-120sqm. Salons Three to Five can be combined to form a 240sqm venue hosting up to 200 guests. In addition, the hotel’s guestrooms and suites, range from 38 to 240sqm and featuring hardwood floors, art deco design inspirations and floor-to-ceiling views of the city, makes the perfect home away from home for guests in Shanghai. A full range of modern conveniences can also be enjoyed including complimentary high-speed Wi-Fi and broadband Internet, 65-inch flat screen TV with cable and satellite TV channels as well as Bose sound link. In the future, Hyatt Regency Shanghai Global Harbor will continue carrying forward the Hyatt spirit, improving catering, meetings and services, building the hotel into one of the most preferred business and leisure hotels in Shanghai.



大酒店传媒：您自1994年便加入凯悦酒店集团，至今已有二十多年的从业经验。能和我们分享一下凯悦酒店集团最吸引你的地方吗？与其他品牌的高端酒店相比，您认为凯悦品牌的特色何在？

欧阳显勇先生：凯悦品牌的特色就在于凯悦关爱！而它吸引我的地方也正是凯悦关爱下所诞生的凯悦精神与凯悦文化：全体共同的价值观造就了尊重、同理心、诚信、创新、谦逊、欢乐的凯悦文化。凯悦集团关爱每一个人，让他们都能发挥出最大潜力，凯悦上下也在不断的聆听、了解和求进，以期尽早满足和预早体察客户的需求。每一个凯悦人都坚信，发挥最大潜力是指真实展现自己，凯悦关爱每一位客人，亦关爱每一位员工，这也造就了凯悦人全情投入、恪尽职守并时刻准备着应对一切的个性。

大酒店传媒：目前高端酒店品牌纷纷入驻上海，竞争形势也是日趋激烈，与其他的高端酒店相比，上海环球港凯悦酒店的竞争的优势在哪里？对于贵品牌落户上海环球港，它所具有的意义又是什么呢？

欧阳显勇先生：上海环球港凯悦酒店地理位置很优越，是上海第7家也是普陀区首家凯悦国际酒店集团旗下的酒店，不仅背靠环球港，距离上海虹桥国际机场、高铁虹桥火车站与国家会展中心亦只有30分钟车程。酒店下方直通地铁金沙江路站，地铁3、4、13号线在此交汇，客人在此出发，可快速到达上海各商圈与景点，从酒店驾车，也可快速抵达长风海洋世界、上海动物园、中山公园和静安寺等著名景点。另外，酒店所在地上海环球港共49层，堪称沪西一大地标，是上海最大的购物与休闲娱乐综合体之一，拥有巨大的人流量和资金流量。得益于与环球港地标同一业主的优势，雄居上海环球港较高楼层的上海环球港凯悦酒店，亦无形中拥有了大量稳定的高消费客户群体。

大酒店传媒：从餐饮部总监一路成长为酒店总经理，您对酒店美食肯定有着深刻的了解与喜爱，可否谈一下您对上海环球港凯悦酒店的美食寄予了哪些厚望？是否会在贵酒店的美食、特色菜肴与当地风情相结合这方面进行更多投入呢？

欧阳显勇先生：上海环球港凯悦酒店拥有享悦中餐厅、咖啡厅、酒吧、大堂酒廊等4处颇具特色的餐厅和酒廊，在向客人展示凯悦品牌享誉世界的餐饮水准的同时，亦为客人提供极致美食体验与高尚社交平台。其中，位于酒店45楼的享悦中餐厅精选优质新鲜的时令食材，为客人精心烹饪各款地道江南美食。位于7层的咖啡厅恍如美食市集，客人在此可以享用开放厨房烹饪的琳琅满目美食。天际酒吧独揽城市天际线壮美风景，捕捉上海夜生活的万千风情，客人在此可以一边品尝各款美酒，一边沉浸在现场DJ带来的视听享受中。而大堂酒廊如私家府邸般的舒适环境以及遍布的精美扶手椅、餐桌与商务设施，不仅适合商务客人在会议间隙休憩放松，也适合朋友聚会畅叙。另外，工作之余，我也喜欢和妻子、女儿一起骑上单车，探寻上海环球港凯悦酒店周边的特色里弄，品尝各种美食，体验本地文化，希望有朝一日能够将上海环球港凯悦酒店的美食、特色菜肴与附近的风情相结合，为宾客们提供更难以忘怀的美食体验。

大酒店传媒：据悉，您早年毕业于美国史丹福学院，并获取酒店管理学位，多年来更是在国内外多家凯悦酒店内担任过多种管理职位。想必，对于酒店内部的管理与经营，您已有着相当的认识和独特的见解，能给我们分享一下您的经管之道吗？

欧阳显勇先生：凯悦酒店诉求高科技新贵客层，以高效率的专业服务、新颖当代的会议住房设施、精致的餐饮服务、齐全的健身设备及现代的氛围而闻名。另外，凯悦酒店自始至终满足并超越顾客的期望，给与最细致周全的贴心服务。自1994年加盟马来西亚Saujana凯悦酒店至今，我已在凯悦旗下工作了20多年，凯悦精神早已深入我心。如今被任命为上海环球港凯悦酒店的总经理，我深表荣幸，而我的经管之道亦囊括在了凯悦文化的6个词语之中：尊重、同理心、诚信、创新、谦逊、欢乐！

大酒店传媒：现代酒店，大部分商家已经不仅仅只是在出售宴会与住房服务，行业竞争日益趋向特色化与多元文化的多面竞争，作为一家新开业的酒店的总经理，您能否给我们介绍一下贵酒店的定位以及未来的发展方向呢？

欧阳显勇先生：虽是新开业酒店，但上海环球港凯悦酒店力求做到最好。单从会务上讲，酒店就拥有2600平方米的会议与活动空间，适合沟通交流、欢聚飨宴，能够承接各种规模的各类会议和活动。其中的凯悦大宴会厅气派高雅，挑高6.8米、面积900平方米，可以与前厅融为一体，从而扩大至1500平方米，最多能够容纳1000名客人，适合举办婚宴、寿宴等盛大宴会。酒店8楼的6间多功能沙龙厅，面积在50至120平方米之间，其中3间沙龙厅可打通成为一个240平方米的活动场地，能满足不同类型的会议需求。而酒店的客房和套房更是宽敞气派，在38至240平方米之间，室内铺设的硬木地板、落地窗外的上海胜景、以及1920年代开始盛行于上海的装饰艺术细节，洋溢浓郁的海派风情，让人恍如置身上海私家尊邸。还配备了可收看众多有线及卫星电视频道的65英寸液晶电视、美国博士Bose蓝牙音响以及高速互联网。未来，上海环球港凯悦酒店将在原有的灵动优势上，继续发扬凯悦精神，在美食、会务以及服务上精益求精，努力将上海环球港凯悦酒店打造成受人喜爱的综合型商务休闲酒店。