Brilliant Unity, Bright Future
Exclusive Interview with Mr. Rauf Malik,
Vice President of Operations for JW Marriott Hotel Macau and
The Ritz-Carlton, Macau
辉煌共举，似锦前程——专访澳门JW万豪酒店及澳门丽思卡尔顿酒店营运副总裁
马立祺先生
五月时节，万里晴空，《大酒店》团队再次来到澳门，拜访我们的老朋友马立祺先生。此次采访，是马立祺先生第4次以澳门JW万豪酒店及澳门丽思卡尔顿酒店营运副总裁的身份登上《大酒店》的封面。马立祺先生身上透着强烈的自信与果敢，举手投足之间散发着领导风范。
马先生从事酒店业已超过三十五年，其中逾二十五年时间就职于万豪国际旗下酒店，拥有极其丰富的管理经验。为了秉承万豪对世界级酒店服务水准的理念，马先生多年来一直展示了非凡卓越的专业精神和热诚，力求带给宾客最高体验。澳门JW万豪酒店及澳门丽思卡尔顿酒店更在他的管理下展现出无可比拟的服务水平，为宾客缔造难以忘怀的非凡体验。
澳门JW万豪酒店及澳门丽思卡尔顿酒店坐落于澳门顶级的休闲娱乐热点—“澳门银河™”综合渡假城，宾客可以直达综合渡假城内的各种娱乐设施及餐饮食府，全面满足商务及休闲旅客的不同需要。
宾客可于酒店内享用一系列新颖休闲设施，享受精彩的热带假期，包括面积广达75,000平方米的天浪淘园，宾客可畅玩全球最长575米空中激流丶全球最大的空中冲浪池丶白沙滩丶令人兴奋的波涛与瀑布，以及三条9米长的滑水天梯。
与此同时，“澳门银河”及“澳门百老汇”云集超过120 间餐饮食府，提供精致泛亚及国际美食，同时汇聚各式街头美食及精致餐饮选择，成为一众饕客的美食天堂。“时尚汇”购物中心拥有超过200间商铺，包括多个著名国际品牌丶旗舰店及首度进驻澳门的品牌，是荟萃时尚品味的购物圣地。澳门JW万豪酒店及澳门丽思卡尔顿酒店在如此优越的环境下，为发展打下了坚实的基础。两家酒店将与“澳门银河”继续保持紧密的合作关系，为本地及国际宾客提供个性化和多元化的度假体验。
澳门JW万豪酒店及澳门丽思卡尔顿酒店用心为宾客提供无微不至的个性化服务，以及亚洲最佳的豪华体验。两家酒店自开幕以来，不断提升自身的服务标准，两家酒店通过细致贴心且专业的服务，细心照顾宾客所需，让宾客在简单率性的写意氛围下，享受恬静高贵的住宿体验。在过去的三年时间里，两家酒店的入住率均处于高水平，广获宾客和业界伙伴好评，更囊括多个业界奖项，包括米其林星级殊荣丶《南华早报》的“100 Top Tables”丶中国水疗颁奖礼奖项丶Asia Spa Awards，以及Hong Kong Tatler香港及澳门地区“20大最佳餐厅”等。
在管理两家杰出酒店的同时，马先生更推动酒店团队积极投身慈善和公益事业。每月都会进行慈善义卖、筹款、衣服回收等慈善活动，以支持本地的慈善团体及组织。
以人为先丶致力于全球提供优质服务，是万豪国际集团的核心价值。马先生和酒店团队多次组织员工前往残障儿童家园和敬老院，关爱儿童和老人。在去年复活节，酒店志愿者团队和27名残疾儿童共同举行复活节聚会，与他们于“名厨都汇”共进午餐，同时参与不同游戏和活动。澳门丽思卡尔顿酒店通过集团的“社区成长足迹”计划，联同一众同事为患有唇腭裂和其他面部畸形的儿童筹集善款，实现作为全球公民的承诺。在参观安老院期间，酒店志愿者们与100名长者会聚，与他们一起锻炼，并邀请他们共同参与游戏。在聚会结束后，志愿者们还探访了10位行动不便而未能参与活动的长者，带上清洁工具和用品帮助他们打扫家居。去年圣诞节，酒店团队志愿者们利用一个下午为安老院布置圣诞装饰品。马先生很欣慰的表示：“这是150位老人的家，他们很高兴看到这些五颜六色的装饰，当我们点亮圣诞树时，看到他们光彩照人的笑容，所有的付出都是值得的。”
马先生和团队不断为社会作出贡献，包括为保护环境参与地球一小时、在酒店的核心范围推出室内绿色角落，收集废旧电池以供回收、在强台风袭击澳门后，马先生和酒店志愿团队组成小组帮助清理社区等一系列活动，同时还积极指导大学生就业，为来自澳门大学、澳门科技大学、澳门旅游学院、和澳门城市大学的本地学生举办了职业探索研讨会，向他们介绍酒店业、就业机会和职业发展的最新情况。给他们指导如何正确地探索他们的职业生涯。酒店更邀请他们参观酒店，并向他们展示酒店是如何运营。酒店更推出一项名为“全球派遣计划”，结合集团在全球110多个国家、旗下30个品牌和5,700家酒店，为所有员工提供前赴世界不同地区工作及晋升的机会。马先生说：“回馈社会不仅是一种爱心的表现，更是每个人的责任。在今后，我会继续带领团队开展公益事业，共同为建设美好社区贡献一份力！”
通过这次采访，我们看到了一个不一样的马先生，他对当地社区的热情与投入更让我们肃然起敬。我们更加坚信，在马先生的管理下，澳门JW万豪酒店及澳门丽思卡尔顿酒店定会继续光芒万丈！
Under the cloudless sky in May, the Grand Hotels Magazine team once again went to Macau to visit our old friend, Mr. Rauf Malik. His 4th time being featured as Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau, Mr. Malik exudes a strong sense of self-confidence, determination and the charisma as a leader.
Working in the hotel industry for over 35 years, Mr. Malik has garnered a wealth of management experience, including more than 25 years for Marriott International. To uphold Marriott’s pursuit of world-class hotel service, Mr. Malik has demonstrated extraordinary professionalism and enthusiasm over the years. The success of both hotels is attributed to his leadership in bringing an impeccable level of service to guests; cultivating for them the experience of a lifetime.
Set within one of the world’s most spectacular entertainment and leisure destinations – Galaxy Macau™ – JW Marriott Hotel Macau and The Ritz-Carlton, Macau enjoy a privileged location with instant access to a wide selection of international cuisine and vibrant entertainment, along with all the amenities business or leisure travelers could wish for.
Guests can enjoy the newest attractions and the widest range of recreational facilities, which include the amazing 75,000 square-meter Grand Resort Deck. Here, guests will discover authentic resort features offering all the pleasure of a tropical holiday in Macau, such as the 575-meter-long Skytop River Ride with white water rapids, geysers and waterfalls; Palm Cove with a white sand beach; Macau’s first and only Skytop Waterslide enclosed in a unique mountain cavern, with three 9-meter high water slides; and the world’s largest Skytop Wave Pool.
From authentic street food to exquisite fine dining, Galaxy Macau and Broadway Macau have over 120 F&B outlets offering the largest selection of Asian and world-class international cuisine. It is a food-lover’s paradise with everything from the best in fine dining to quick and casual eateries. The Promenade Shops, meanwhile, features over 200 shops; from luxury flagship stores and designer boutiques, to high-street lifestyle brands and first-to-Macau labels. In such a superior ambiance, both hotels have laid a solid foundation for development. The hotels maintain a successful and cooperative relationship with Galaxy Macau™, to provide local and international guests with personalized, diversified holiday experiences.
JW Marriott Hotel Macau and The Ritz-Carlton, Macau prove no exception in enabling guests to revel in the finest personal service and the best of Asian luxury. Since their grand opening, JW Marriott Hotel Macau and The Ritz-Carlton, Macau have continuously elevated their service standards. Through meticulous services delivered with warmth and skill, the hotel meets all the needs of guests so they can enjoy a tranquil and luxurious accommodation experience. Over the past three years, the occupancy rates of both hotels have remained high. Both JW Marriott Hotel Macau and The Ritz-Carlton, Macau have exceeded the expectation and reputation from guests and industry partners by winning a number of accolades from renowned awarding bodies including Michelin, 100 Top Tables by South China Morning Post, Spa China Awards, Asia Spa Awards, Top 20 Best Restaurant by Hong Kong Tatler Best Restaurants Hong Kong and Macau Edition and many more.
While managing two successful hotels, Mr. Malik has led the hotels to immerse themselves into charity work and public service. Mr. Malik and the hotel team have been dedicated to philanthropy, carrying out plenty of charity campaigns. These sorts of activities are held every month, including charity bazaars, fundraising and clothing drives. All the money raised is donated to support local charities and related organizations.
“Spirit to Serve” is Marriott International’s core value, which emphasizes putting people first and serving the world. Mr. Malik and the hotel team organized associates and Ladies & Gentlemen to visit disabled children's centers and nursing homes to help care for children and elderly people in need. Just this past Easter, a team of volunteers held an Easter party for 27 disabled children to have lunch together at Urban Kitchen, and enjoy various games and activities. As part of The Ritz-Carlton Global Citizenship Initiative - Community Footprint, The Ritz-Carlton, Macau’s Ladies & Gentlemen have raised funds for children who are suffering from cleft and other facial deformities. During a visit to a nursing home, hotel volunteers gathered with 100 elderly people to exercise and play games together. After the gathering, the volunteers also visited the homes of 10 elderly people with mobility issues; bringing tools and cleaning supplies to clean their homes. Last Christmas, the team spent an afternoon putting up Christmas decorations in the nursing home. Mr. Malik said with great delight: “This is the home of 150 elderly people. They were so happy to see those colorful decorations. When we lit the Christmas tree, we could see the smiles on their faces. Seeing their radiant smiles make it all worth it!”
Social contributions by Mr. Malik and the team are a daily commitment, including taking part in Earth Hour to protect the environment, launching the In-House Green Corner in the Heart-of-House, collecting used batteries for recycling and more. After a strong typhoon struck Macau, Mr. Malik and volunteers immediately teamed up to help with community clean-up efforts. They are also actively involved in university students’ career guidance, holding career seminars for local students from University of Macau, Macau University of Science and Technology, Institute for Tourism Studies and City University of Macau. Mr. Malik and his team introduce the latest developments in the hotel industry, employment opportunities and career development. The students can get guidance on how to properly pursue their careers, and can even be invited to visit the hotels and learn more about how their operations work. Moreover, international career and promotion opportunities are provided to all associates and Ladies & Gentlemen, with the Global Transfer Program spanning across more than 110 countries, 30 brands and 5,700 hotels globally. Mr. Malik said: "Giving back to society is not only a way of showing love, but it’s also everyone's responsibility. In the future, I will continuously lead the team to build a culture of philanthropy, contributing to a beautiful society together!”
Through this interview, we see a different side of Mr. Malik. His enthusiasm and dedication to local community deserves our respect. We strongly believe that under the management of Mr. Malik, the future of JW Marriott Hotel Macau and The Ritz-Carlton, Macau will no doubt be brilliant.