——与上海新世界丽笙大酒店总经理马瑞先生一席谈
- A conversation with Mr. Clive Murray, General Manager of Radisson Blu Hotel Shanghai New World
Yuyuan Garden, Shanghai Museum, the Bund, Nanjing Road, Huaihai Road and Xintiandi, these well-known places have infinite attraction to visitors to Shanghai. An area that concentrates one-hundred-year history of Shanghai also contributes to today's unique elegance of the city. Radisson Blu Hotel Shanghai New World that proudly stands in the center of this area and enjoys a panoramic view of bustling scenes has thoughtfully created a luxury but quiet place, which is highly praised by the guests and also pleasantly surprised Mr. Clive Murray.
"I am very pleased to join Radisson Blu Hotel Shanghai New World", Clive said excitedly when assuming the post. This general manager with above 24 years of experience in hotel service has served in different positions in Australia, New Zealand, Malaysia, Japan and other countries. Today, as the General Manager of Radisson Blu Hotel Shanghai New World, he experienced and observed vigor and opportunities of the hotel, and his passion surges.
Radisson, a five-star luxury hotel opened in 2005, does have its particular advantages: standing in the heart of Nanjing Road Shopping Center, directly facing the People's Park, and right above the metro station of People's Park. The hotel tower, 208m in height and with distinctive appearance, is equipped with the famous revolving restaurant and the sky dome bar, and regarded as one of the landmarks of Shanghai urban scenery. It sits opposite Nanjing Road Pedestrian Street, only 15 minutes' walk to the renowned Bund, neighbors to People's Square, Metro Station and numerous shopping and entertainment centers. Guests can directly view the scene of People's Park in most of the 520 rooms, which are designed thoughtfully and equipped with complete facilities. 5 restaurants and bars, 10 conference rooms, a large multifunctional banquet hall, SPA center, fitness center, indoor swimming pool, snooker room, squash court, simulated golf and chess rooms and other facilities are well prepared. Inadvertently, luxury is presented between the busy scene outside and the quietness inside.
According to Clive, a luxurious five-star hotel is of course not limited to hardware context, he has insightful views on improvement of service. He shuttles in the hotel to communicate with guests, listens to their opinions, get direct feedback and understand their different tastes. Radisson does so well on guest preferences. The hotel has 5 restaurants and bars to provide western-style, Mediterranean, Chinese, Asian and cuisine of other styles prepared by well-known chefs from Italy, India and Hong Kong, China and other countries and regions; while the rotating restaurant on the 45th floor and sky dome bar on the 47th floor are also the high-end restaurant and hot bar rarely in Shanghai. Staying here, enjoying pure exotic style food and viewing the architectures of different styles in the city, taking a seat in "Mingxuan", tasting the authentic Shanghai cuisine and Cantonese cuisine, you must feel the trip worthwhile! Also, the excellent wedding and banquet services supported by 935 square meters of banquet facilities, 540 square meters grand ballroom and 10 conference rooms, can accommodate 10 to 400 people in meetings and activities. Moreover, its unique geographical location and thoughtful service make the wedding service a gilded signboard of Shanghai.
To make the restaurant become a famous brand at home and abroad and the wedding service a focus of new couples in the city are not that easy, let alone the continuous improvement in each link of different departments, such as making staff serving in kitchens, front desk and guest rooms maintain their quality and enthusiasm. Clive is an expert in this aspect, he said, "everyone has an initiative trigger point, some can be triggered by cares, and some need strict management. To find out the trigger points of different members in the team is not only my way, but also my command to the leadership". He firmly coagulates the team with enterprise culture, "Yes I can!", the slogan of Carlson Rezidor Hotel Group has been perfectly practiced from the higher levels to the grass roots, naturally, a confident and positive atmosphere has been formed.
Leading a team full of vitality in the heart of a vibrant city explains why Clive was always somewhat excited in the interview. He admitted that in two months after coming to Shanghai from Tianjin and taking the post of the general manager of Radisson, he has fallen in love with this hotel. Perhaps, it is the magic power of the hotel that made Mr. Clive Murray blended in quickly and helps the guests find comfort and peace of mind quickly. Most importantly, this magic power is interwoven into the bustling city, to outline the charm of today’s Shanghai.
豫园、博物馆、外滩；南京路、淮海路、新天地，一个个耳熟能详的地名，对来到上海的人们有着无穷的吸引力。一片区域浓缩了上海的百年历史也造就了这座城市今日绝代的风华。而正在这片区域的正中心，上海新世界丽笙大酒店傲然矗立着，将片片繁华尽收眼底，贴心的在闹市之中辟出一方奢华静谧的场所，让入住的客人由衷赞叹，甚至让新一任总经理马瑞先生也惊喜不已！
“我非常高兴能加入上海新世界丽笙大酒店”马瑞先生走马上任时曾兴奋地说道。这位有着超过24年的服务经验的酒店人，从业足迹已踏遍世界各地，曾在澳大利亚，新西兰，马来西亚以及日本等地先后担任不同的职位。今天，在上海新世界丽笙大酒店总经理的岗位上，他展现出的激情澎湃如初，他体察到这里的活力，他明白此间的机遇。
上海新世界丽笙大酒店的确有其得天独厚之处，这家开业于2005年的五星级豪华酒店，屹立于上海著名的南京路购物中心的中心地带，坐落位置正对人民公园，位于人民公园地铁站的正上方。酒店大厦高 208 米，外观独特，拥有著名的旋转餐厅和星空酒吧，已然是上海都市景色的地标之一。与蜚声中外的南京路步行街遥遥相望，离著名的外滩也仅15分钟的步行路程，紧邻人民广场和地铁站以及众多购物、休闲娱乐中心。在酒店拥有的520间客房中，大多数可直接观赏到人民公园景色。房间内的设施完备贴心。5间餐厅和酒吧、10间会议室、一个多功能大宴会厅、水疗中心、健身中心、室内游泳池、桌球室、壁球场、模拟高尔夫和棋牌室等各种设施一应俱全。不经意间，酒店在门前的繁华与堂中的静谧对比中展示了奢华定义。
对总经理马瑞先生来讲，一家奢华的五星级酒店的定义当然不仅限于硬件上的林林种种，在服务的改进上他更有着自己的心得。在酒店里，每天都可以看到这位总经理穿梭的身影，一有适当的时机，马瑞先生就会与客人进行交流，听取顾客的意见，接受一些直接的反馈，了解不同客人的口味。对客人的喜好，上海新世界丽笙大酒店真是照顾得无微不至，酒店设立了5间餐厅和酒吧，由来自意大利、印度以及中国香港等国家和地区的知名厨师主理，提供西式、地中海式，中式和亚洲等全系列美食。而位于酒店45层的旋景餐厅和47层的星空酒吧更是上海屈指可数的高档餐厅和热门酒吧。置身其上，品着纯正异域风味看着城中各国风格的建筑，坐在“名轩”中，品尝正宗本帮菜和粤菜，常常会让人兴起不枉此行的感叹！ 同样让人赞叹的还有酒店出色的婚庆、宴会服务，在酒店935平方米的宴会设施中，540平方米的大宴会厅与10 间会议室，可承办小到 10 人、大到 400 人的不同规模的会议与活动。而独特的地理位置与周全的服务更是让这里的婚庆成了上海滩的一块金字招牌。
将酒店内的餐厅打造成蜚声国内外的名牌，将酒店的婚庆打造成城中新人关注的热点，其间要做的工作之难可想而知。更不用说，在每个部门、每个环节同样精益求精的打磨了。如何让厨师、前台、客房，这一个个岗位上的员工都有一贯的品质且保持着各自的热情？马瑞先生自有其妙招来调动每个员工的专长与积极性，他说，“每个人都有自己的触发点。有的适宜于通过关心爱护触发他们的能动性；而有的，则需要严格管理，才能激发他们的潜能。找到团队中每个人的触发点，这不仅是我的工作方法，也是我对团队领导层的要求”他更用企业文化牢牢地凝聚着团队，卡尔森瑞德集团的口号“Yes I can！”在上海新世界丽笙大酒店从上到下践行如一，自然而然地，一个自信、积极的氛围形成了。
在一个充满活力的城市的中心地带领导着一个充满活力的团队，难怪马瑞先生在采访过程中的语调总是略带兴奋。他坦言，从天津来到上海新世界丽笙大酒店出任总经理两个月以来，他已经爱上了这里。也许，这就是酒店的魔力所在，这种魔力让工作其间的马瑞先生在这里迅速的融入其中；这种魔力也让入住其间的客人们迅速找到舒适与安心；这种魔力更交织进城市的繁华里，共同勾勒出今日之上海的美丽动人！
