August Issue Cover Story:
An Unprecedented and Pre-eminent Debut of Marquis in China
Exclusive Interview with Ms. Angela Pan, JW Marriott Marquis Hotel Shanghai Pudong
When the sun finally swept out the rainy season in Shanghai, there comes August, bringing a gentle breath of fresh air to this modern city. With the elation of summer, our Grand Hotels Media team toured to JW Marriott Marquis Hotel Shanghai Pudong for an exclusive interview with its general manager Ms. Angela Pan. Adjacent to Huangpu River and merely 2.8 miles from the Lujiazui Financial District, JW Marriott Marquis Hotel Shanghai Pudong enjoys the bustling atmosphere of Lujiazui.
On our tour we visited Ms. Angela Pan, general manager of JW Marriott Marquis Hotel Shanghai Pudong, to share the excitement of the hotel opening. Having devoted more than twenty years to the Marriott International, Ms. Pan has been leading her team to success with her keen observation, distinguished leadership and innovative vision. Under the leadership of Ms. Pan, who is reputed as “the most charming female hotel general manager in China”, the hotels have built up a magnificent reputation in the market. Since November 2016, Ms. Pan has served as the Guidance Team Member of the Marriott Worldwide Business Council, Greater China. Today, JW Marriott Marquis Hotel Shanghai Pudong has welcomed Ms. Pan as its general manager for hotel opening preparation. We felt her composure and determination sparkle during our interview with her.
Originated from Marquis theatre on Broadway, the first Marquis strived for popularity. Over time, Marquis has become a flagship brand under Marriott, while the JW Marriott Marquis brand is a further upgrade. Since opening preparation, JW Marriott Marquis Hotel Shanghai Pudong has been referring to as “the first in China”, foreseeing its glamour and glory with the reputation of Marquis and the support from Luneng Group. Luneng Group had a long tradition of cooperating with Marriott International, having development thorough understanding of its brand culture and features. The support of Luneng group will certain fuel the development of the hotel. “Luneng Group has provided abundant support to our hotel as a proprietor. The preciseness and earnest of Luneng Group help us lay a solid foundation for future, while its mature operation system opens our space for growth. Moreover, its stringent quality control help establish our competitiveness in the market,” said Ms. Pan.
Strategically located, the debut of the JW Marriott Marquis Hotel Shanghai Pudong marks the birth of a new landmark in Shanghai, adding a touch of color to the city. In return, Shanghai has provided a fertilized field for the development of the hotel. “As a gateway of China, Shanghai is a superior market for the hotel industry, both in terms of business convention and leisure travel, as well bringing in abundant resources for the industry,” said Ms. Pan, “Shanghai has become the most potential and influential destination for conventions and awards, producing opportunities for partnerships and developments for hotels.” In addition, the Lujiazui Financial District has grown into the largest capital-intensive CBD in Shanghai, while the completion of Shanghai Tower and the success of Shanghai World Expo and China International Import Expo attracted more attention to this area. The strategic location in Lujiazui helps the JW Marriott Marquis Hotel Shanghai Pudong receive potential guests as a luxury hotel for business visitors.
The hectic Lujiazui district witnesses rapid flow of crowds and capital, nourishing hotels of various brands. Yet Ms. Pan expressed confidence that JW Marriott Marquis Hotel Shanghai Pudong will stand out among its peers. The hotel has a total of 515 guest rooms of 9 diverse room types to fulfill individual needs of customers. The 3,200 square meters of convention rooms are capable of satisfying various needs of business guests. Adjacent to the art museum and riverside trail, guests can enjoy art and nature at hand. Inspired by its surroundings, the hotel is designed with elements of river and waves, connecting streets to the river and blending interior design with outdoor sights. In the very moment when guests arrive at the hotel, they will breathe in the air of relaxation. The exquisite design plays with space, bringing the beauty of the Huangpu River to guest in different angles. In addition, hotel catering services present another luxury experience to guests with an all-day dining hall offering a mix of amazing dishes, a cozy but fancy Western restaurant and bar, a delicate and refined tea lounge, and an innovative Chinese restaurant.
The exclusive culture and service of JW Marriott Marquis Hotel Shanghai Pudong, in support of its environment and facilities, forges the competitiveness of the hotel. As the general manager of JW Marriott Marquis Hotel Shanghai Pudong, Ms. Pan attaches great importance to the exclusive hotel culture, which is the concept of exceptional services. On a recent career fair, JW Marriott Marquis Hotel Shanghai Pudong received talents with services for guests, presenting an extraordinary hotel symphony for them. Ms. Pan believes only when employees receive the experience and absorb the DNA of the brand, can they grow into JW elite and serve guests with he exclusive JW service.
Adjacent to Huangpu River, JW Marriott Marquis Hotel Shanghai Pudong will serve as a Luxury Five Star Hotel. The much-awaited opening and development is inseparable from the luxury of the hotel, as well as the inspiring charm of Ms. Pan. She will serve as the Guidance Team Member of the Marriott Worldwide Business Council, Greater China, and the general manager of JW Marriott Marquis Hotel Shanghai Pudong. Ms. Pan properly balances the heavy workload of two positions with a comprehensive mindset. For Ms. Pan, her jobs are her passion, where no conflicts exist and things nourish each other. Teamwork makes her success, not her own strength. The humbleness of Ms. Pan touches her team to ardently devote themselves to present the perfectness of the hotel.
Ms. Pan vividly demonstrated how female leaders break the glass ceiling with her elegance and sophistication. As the debut of JW Marriott Marquis Hotels in Shanghai, Ms. Pan foresees aspirations in JW Marriott Marquis Hotel Shanghai Pudong. Under her management, we are convinced that JW Marriott Marquis Hotel Shanghai Pudong will certain recreate an industry legend in this metropolis.