古有诗云：“江南好,风景旧曾谙。日出江花红胜火, 春来江水绿如蓝，能不忆江南。”烟花三月的江南有数不尽道不完的美。不经意间的一个驻足，就能让人流连忘返。而南京世茂滨江希尔顿酒店就是江南美景中浓墨重彩的一笔，酒店的总经理秦瀛先生将与我们共同探寻这颗江南的瑰宝。

南京是历史文化名城，而南京世茂滨江希尔顿酒店地处著名的扬子江畔、秦淮河入口，景色优美，同时属于规划中“南京外滩”的耀眼一景。酒店距离商业中心仅20分钟车程，距新开通的江北过江隧道仅10分钟车程。由于临江而建，酒店充分利用空间设计，满足旅客的商务休闲两不误的居停感受，特别创新设计出南京城内独有的椭圆型建筑，最大化客房内欣赏江景的需求。户外独有的唯一2000平米超大草坪花园以及1100平方米的无柱宴会厅，无一不在营造一种独有的浪漫气息。为了最大化扬子江景色，酒店的最高层第13层为明轩中餐厅，包间及大厅用餐区域全部临江而居，180度的全落地窗设计，让食客在品味美食的同时更可以饱览景色之美。这座坐落于江南古都的酒店充分发挥了其地理优势，与江南的文化与历史、景色与氛围相得益彰。入住南京世茂滨江希尔顿酒店的客人会在极具现代感的房间和餐厅中，遥望无尽的江景，听那江水拍岸的韵律，呼吸着江畔清新自然的空气，其美感就如同海子的诗——面朝大海，春暖花开一样。酒店的总经理秦先生也对南京这座文化古城充满了热爱与期待，而他把这份热情映射到了他所从事的行业中。

秦先生来自于上海，拥有已逾20年酒店行业从业经历，曾先后在多个国际品牌酒店集团担任高层管理要职，拥有丰富的酒店管理经验以及卓越的领导才能。他的工作足迹几乎纵横跨越了整个中国大陆，他说人生就是一场征程，也是一场马拉松，每一次的全新出发都意味着一段新的挑战，也是一种未知的挑战。对他而言，更重要的可能是每一次面临的新挑战，以及每一次完成新挑战之后的胜利的喜悦！任职过多个酒店集团，使他有机会可以接触不同的集团文化以及多个品牌酒店的实际运营。而他本人非常热爱看书，世界品牌酒店集团就好像是一本百科全书，翻开第一页后，会被里面丰富的内容和知识不断吸引，从而迫不及待的想翻看到最后一页，所以他选择加入希尔顿品牌酒店。而选择南京世茂滨江希尔顿酒店更多的因素在于，南京是六朝古都，一座富含文化底蕴的城市，而滨江希尔顿酒店又正好座落于充满魅力的扬子江畔，秦淮河入口出。众所周知，古往今来，多少文人雅士，留下了多少历史故事于此，在这样的城市里，有这样一座酒店如此接近历史，吸引着他一定要来体验一下。加入酒店以来，他着眼于酒店服务和对细节的把控，现在的客人对服务的要求越来越高，眼界也越来越开扩，所以更需要致力于细节，让酒店的服务更加贴近需求。他会不断的要求全体人员，将客人的体会和感受放在第一位，更多的鼓励员工和客人多沟通，多掌握实际情况，运用一切能力为客人解决自身需求。

酒店的美食往往是顾客津津乐道的内容。作为餐饮出身的总经理，秦先生认为酒店的餐饮若想要在体现特色同时又抓住食客的味蕾，那首先必须专注于什么才是客人所热爱的美食，同时什么样的服务是客人所需要的。接下来就是如何吸收酒店当地美食的精髓，搭配酒店大厨自身的技艺，打造出接地气，有特色，同时不失五星品质的美味。如果想要切实的体验秦瀛先生所说的，那么南京世茂滨江希尔顿酒店一定会让您不虚此行。

而在管理方面，秦先生会和团队成员之间分享每一次酒店的接待，运营以及日常的工作中所获得的成功、点滴进步，又或者是一些失误，从中找寻正确的进步方式，与此同时也会和他们分享轻松的话题，健身，美食，旅游等资讯，更会和年轻的员工分享酒店招待不是一个轻松的职业,你必须有欲望和常识。这似乎让我们看到了一群热情澎湃，积极向上的酒店人。

新的一年，秦先生也和我们分享了一些酒店计划。酒店将更加重视餐饮和本地市场口味的融合，创新菜肴和提高服务；会加强酒店内亲子活动及儿童乐园的建设，为更多出门旅行的家庭，打造一种休闲度假的完美入住感受；在会议团队的接待上，会加大提升会议设施及其配套产品，更好的为会务客人提供服务。我们看到酒店在他的精心打理下，各项工作都按部就班，紧紧有条的开展。所谓入一行，爱一行，秦先生20多年来对于酒店事业的坚持和付出就是最好的证明，他用实际行动诠释了一个酒店人的专业素养。我们所看到的酒店的荣誉便是秦先生工作的最好证明，酒店的成功便是秦瀛先生最大的成功。

随着时代的进步以及市场变化，酒店依靠提供客房入住、餐饮会务、美容健身等传统服务所创造出的收益越来越有限，并且也无法打造自身的服务特色。对此，秦先生认为，酒店业作为服务性行业，最本质的还是在于服务。想更好的为客人提供创新服务，先要把握好本源，最重要的是要发自内心地为每一位客人提供服务，热情的与每一位客人交流，尽可能的了解客人的需求。世界之大，人各有异，踏实真诚的服务满足每一位客人的不同需要就是创新的个性化服务。

相隔上一次与秦先生见面已有一年，再次“相聚”源于我们共同的理念——将酒店的特色和优质服务带给每一位真正懂得享受酒店生活，喜欢旅居感受的客人。做为一位总经理，他不仅仅代表的是个人，更代表的是每一位员工，代表的是南京世茂滨江希尔顿酒店的服务，他希望借助于大酒店传媒的良好市场平台，将他执掌的酒店呈献给每一个知音。

秦瀛先生言传身教，我们耳濡目染，江南是个好去处，南京世茂滨江希尔顿酒店更是江南旅居的好归宿。就让我们共同期待，在那滚滚而来的江南历史洪流中，南京世茂滨江希尔顿酒店和更多的客人们开启新的航程！

As the ancient poem goes, “The region south of the Yangtze River is a great place, of which the picturesque scenery I knew well. At sunrise, riverside flowers carry flaming glows; and in spring, the river is as emerald as bluegrass. How shall I not reminisce about it?” In March, when hazes of willow catkins flutter in the breeze, the beauty is beyond description. In case you unintentionally pause for a while, you are easily captivated and obsessed by such beauty. Hilton Nanjing Riverside is the highlight of this scene, which Mr. Tonny Qin, the hotel’s General Manager will elaborate on during our interview.

Situated on the bank of Yangtze River where it meets the source of Qinhuai River in the city of Nanjing, an ancient capital well-known for its splendid history and rich cultural heritage, Hilton Nanjing Riverside is a shining star of the Bund under Nanjing’s urban planning. It is 20 minutes’ drive from the business district and 10 minutes’ drive from the newly opened tunnel under the Yangtze River that connects the northern the southern areas of Nanjing. Sitting on the Yangtze River, the hotel is an ideal destination for both business and leisure clients, thanks to careful planning of hotel space and spectacular views from guest rooms enabled by the originally designed oval-shaped hotel building. The landscaped garden of 2000 square meters and the pillar-less Grand Ballroom of 1100 square meters are both in place to offer unique, romantic ambiances. In the Ming Xuan Restaurant on the hotel’s top floor (13th Floor), private rooms and public dining areas both command breathtaking river views from the 180 degree French windows, where guests may appreciate the picturesque scenery while savoring top delicacies. Giving full play to its geographic advantage, the hotel blends perfectly into the surroundings, and complements the rich historic and cultural heritage of the city. From stylish guest rooms and suites, guests may overlook the spectacular river view, while listening to the rhythm of the waves stroking the river bank, immersed in the fresh air. Just as a line from Haizi, the famous poet reads, “I have a house facing the sea. When spring arrives, flowers compete to blossom.” And Mr. Tonny Qin, General Manager of the hotel, has devoted his passion and expectations for this ancient historic and cultural city to his hospitality career.

A native of Shanghai and a veteran hotelier with over 20 years’  hospitality experience,Tonny has held senior management positions in multiple international hospitality groups, boasts rich hotel management experience and outstanding leadership skills. Along his career, he has worked in cities across Mainland China. In his own words, life is an journey as well as a marathon. Whenever you continue with the journey from a new starting point, there comes a new and unknown challenge. More importantly, the greatest attraction lies with the joy of victory as he confronts and conquers a new challenge. Having worked in various hotel groups, he was exposed to different corporate culture and management philosophy. As an ardent reader, he believes the collection of world hospitality groups are an encyclopedia, which get you obsessed with its rich content and profound knowledge, so that once you opens the first page, you are tempted to continue reading until you finish the last page. That is exactly the reason why he chose Hilton as the next step of his career. In addition, Hilton Nanjing Riverside sits on the charismatic Yangtze River and the source of Qinhuai River in the city of Nanjing, the ancient capital of multiple dynasties with profound cultural heritage. Throughout history, numerous man of letters and distinguished scholars are known to leave their footprints and tales in Nanjing so he must come here to have an authentic feel of its historic charm by working in a hotel so close its origins. Since he joined the hotel,Tonny has attached much importance to hotel service as well as critical details. Guests nowadays have broadened horizons and increasingly higher expectations for hotel services, so that hotel services must cater to guests’ needs and details must be further refined. He keeps underscoring that the entire staff should put in the first place how guests feel during their stay here, and he encourages the staff to have frequent communication with guests to get their feedback and meet their needs whenever possible.

Delicacies offered at a hotel are usually what guests enthuse about. With a food and beverage management background,Tonny believes that in order to satisfy a discerning palate while giving expression to the hotel’s signature delicacies, efforts must be made to discover the delicacies that appeal to guests and the services that meet their needs. Then the essence of local delicacies shall be combined with the culinary strength of the chefs to create unique delicacies with local favor that are up to the high standard of a 5 star hotel. For a tangible experience of what Tonny describes, it is worthwhile to pay a visit to Hilton Nanjing Riverside.

When it comes to hotel management, Tonny tends to share with his team members what he has obtained from his daily responsibilities throughout his career, such as guests reception and hotel operations. And he talks about his successes, failures, progresses and the appropriate way to make progress. Meanwhile, his topics also include tourism, food and body building. He tells young members of the staff that the hospitality career is not an effortless one, for which adequate common sense and the desire to excel are a necessity.Tonny’s a team of passionate, aspiring hoteliers.

Tonny also shares with us his plan for the hotel in the New Year. Greater efforts will be made to incorporate local flavor into the hotel’s delicacies for innovative dishes and improved dining services; more family activities will be organized and a children’s playground will be built for a premium lodging experience to families traveling for leisure and vacation purposes. In terms of meeting and banquet reception, facilities will be upgraded for improved experience. We see a hotel that operates in a systematic, well-organized manner under Tonny’s meticulous planning and management. As the saying goes “love what you do”, of which Tonny’s 20 year devotion to the hospitality industry is a best representation. The honor to the hotel is the best reward to Tonny’s outstanding performance, the success of the hotel is Tonny’s greatest career accomplishment.

In an evolving market in a rapidly changing society, revenues from traditional hotel services such as accommodation, dining, meeting, fitness keep contracting. In Tonny’s opinion, the crux of the hospitality industry lies with its service. To offer innovative service, it is of vital importance to communicate enthusiastically with each guest, have an insight of guests’ needs and offer best possible service wholeheartedly. Each guest is unique, so innovative individualized service must be offered to meet the specific need of each individual guest in a sincere and practical manner.

A year since we last met, this second meeting is enabled by our shared vision----featured, premium hotel service is dedicated to those who enjoy traveling and who truly enjoy staying at hotels. As the hotel’s general manager, he speaks not only on his own behalf, but also on behalf of his staff and Hilton Nanjing Riverside. He wishes to present the hotel to the target audience on such an upscale platform as Grand Hotels Media.

We are enlightened by Mr. Tonny Qin, who exemplifies a brilliant hotelier with his meticulous, passion, devotion and dedication. When it comes to traveling, the region south of the Yangtze River is a great place to visit and Hilton Nanjing Riverside is an ideal destination along the trip. Let’s look forward to Hilton Nanjing Riverside setting out on a new voyage in the historical tides that are surging forward with great momentum.