一场秋雨一场寒。10月下旬的上海，气温骤降，前两天还艳阳高照，近几日却冷风瑟瑟，叫人不得不提前进入早冬模式。 然而，当大酒店传媒采访组怀揣着期待与好奇的心情，来到了本期采访的目标酒店——上海建工浦江皇冠假日酒店，见到了总经理胡晓春女士，心里都暖洋洋的，甚至有点小燥热。
胡晓春女士热情地向我们介绍了浦江首家五星级国际品牌酒店的文化与特色。上海建工浦江皇冠假日酒店坐落于上海市闵行区，不仅毗邻漕河泾浦江高科技园区，同时坐拥浦江镇别墅区高端群体，在整个浦江镇没有任何高端酒店的现状下，上海建工浦江皇冠假日酒店的开业，可谓应时应景，契合了周边高端群体的需求。另外，酒店交通亦十分便利，15分钟可达世博展览中心，30分钟左右可便捷抵达上海虹桥或浦东国际机场以及迪士尼度假区，再加上本身豪华大气的装修设计，上海建工浦江皇冠假日酒店已成为浦江镇的地标性建筑。
胡晓春女士告诉我们，作为浦江首家国际五星级酒店的开拓者之一，业主建工集团及管理方洲际集团对上海建工浦江皇冠假日酒店均抱有较高期望，希望未来能在建工集团和洲际集团的强强联手之下，将上海建工浦江皇冠假日酒店打造成为IHG的大中华区旗舰店。这是因为：首先，上海建工浦江皇冠假日酒店拥有319间开阔舒适、设计雅致的客房与套房，所有房型均配备有健全完善时尚的软硬件设施，包括平面电视，卫星频道，宽敞的工作台，高速互联网接口以及轻松惬意、无微不至的客房服务等。宾客在房间内，倚窗而望，酒店清幽的私家花园美景尽在眼底，兴之所至，抬脚漫步，穿过花丛，绕过小径，其中的悠闲惬意，亦可切身感受。喜爱运动的朋友们还可前往慢跑道进行晨跑或去健身房健身、游泳，另有专业的健身教练随时等候效劳，让宾客尽享大都市中的桃源美景。第二，上海建工浦江皇冠假日酒店的客源有很大一部分为MICE客人，而酒店在对于这部分群体的接待能力上，有很大优势：近2000平方米的会议场地，布局灵活，可拆分为包括1050平方米、层高7.8米的无柱式大宴会厅在内的9间会议室。酒店的皇冠会务总监亦能提供皇冠假日酒店的标牌服务，为宾客度身定制完善细致的会议方案，助力宾客的会议活动尽善尽美。而位于东座10层的皇冠假日贵宾酒廊还提供个性化的商务和礼宾服务，可为宾客的商务社交或私人聚会营造私密典雅的空间。此外，酒店还拥有1300平方米的户外婚礼草坪，是宾客举办浪漫婚典及庆祝活动的尚佳之选。无论是举办大型婚宴、商务会议或是小型会谈，酒店都力求以最好的服务，确保每一位客人的舒适体验及每一场活动的圆满成功。第三，酒店拥有的三个别具风格的餐厅。一是颐庭咖啡厅，它提供品种丰富多元化的本地和国际自助早餐、午餐和晚餐以及零点服务。琳琅满目的美食佳酿，包括新鲜海鲜、健康的沙拉吧、精致的甜品、无酒精的鸡尾酒和生啤等。二是彩丰楼中餐厅，它是洲际旗下餐厅品牌，该餐厅以奢华和独特为主题，结合了鸟类、鸟笼、羽毛等中国传统养鸟文化元素，并提供无可挑剔的个性化服务。三是特色西餐厅CHAR • 恰餐厅及酒吧，它拥有开阔的室内及室外空间，供应鲜嫩多汁的上好牛排、种类繁多的酒水及配菜，可谓宾客家庭聚会或举办私人派对的首选之地。除此之外，还有位于酒店一层的大堂吧，宾客可在此享用到丰富多样的下午茶或手工调制的缤纷饮品，或休闲放松，或与亲朋好友轻语浅酌，尽享悠闲惬意。然而，最具特色的还是在大酒店里不多见的书吧，在这里，人们不仅可以品味物质文化的丰富多彩，还可以读书徜徉于精神文化的无限空间。
听着胡晓春女士的介绍，看到眼前的一切，我们大酒店传媒采访组的同事，不约而同的发出不虚此行的由衷感叹，都认为大中华区的旗舰店，非上海浦江皇冠假日酒店莫属。然而，胡晓春女士谦虚的说，我们是一家新酒店，与大中华区酒店的老大哥们相比，还有很多差距。所以我们要认真学习各家酒店所长，提高财务回报及客人满意度，加强酒店管理及团队建设，只有这样，最终才有可能不辜负业主和洲际集团对我们的期望。
当被问及对酒店团队有着什么样的期望时，胡晓春女士感言：“很感激我们的管理团队！自开业以来，团队的每一个成员都兢兢业业，积极努力，我们一起克服了重重困难，现已成为一支凝聚力高，相互信任，有效率，有感情的团队。”当然，毕竟酒店开业不久，一切都还有很大的上升空间，她希望这支团队能够以完成业主和集团的经营指标为中心，把开源和节流作为工作的基本抓手，完善酒店管理的各项规章制度，严格执行洲际集团的品牌标准，健全工程、资产、财务、人事等各类档案，努力提升自身的修养，精益求精，做好服务工作，真正实现员工满意、客人满意、上海建工业主满意、洲际集团满意的最高境界。胡女士说，这也是我们经常强调的“一个中心、两个基本点、三个建立、四个满意”。
快乐的时光总是短暂的。告别离开酒店时，我们衷心祝愿胡晓春女士和这支管理团队，沿着他们的既定方向，一、二、三、四勇往直前，去争取更高的目标！
Autumn rain and cold drafts have arrived. Late October in Shanghai, the temperature has dropped drastically, turning scorching heat into piercing chill. The cold wind howling makes one think that winter has come early. However, the chill dispelled when we met our interviewee of this issue’s cover story, Ms. June Hu, General Manager of Crowne Plaza Shanghai Pujiang. It felt like a warm spring day while we held this highly anticipated meeting.
June considerately introduced to us the culture and characteristics of the hotel. As the first five-star international brand hotel, Crowne Plaza Shanghai Pujiang is conveniently located in Minhang district, within reach of Caohejing Pujiang High-tech Park. Since there had not been a high-end hotel in the Pujiang area, the hotel undoubtedly opened at the right moment, fully catering to the needs of high-end customers. Additionally, it takes only 30 minutes to Shanghai Hongqiao International Airport, Shanghai Pudong International Airport and Shanghai Disney Resort. With its luxurious decorations, Crowne Plaza Shanghai Pujiang has already become a landmark in Pujiang town.
From June’s introduction, we have also learned that Crowne Plaza Shanghai Pujiang is a pioneer for international brand hotels in Pujiang town. The owners of the hotel, Shanghai Construction Group and InterContinental Hotels Group (IHG), have high expectations and great confidence in the hotel’s future development as the flagship hotel of InterContinental Hotels Group in Greater China.
For one thing, Crowne Plaza Shanghai Pujiang boasts 319 comfortable and elegant guest rooms and suites, all equipped with reliable and stylish hardware and software facilities, including flat-screen televisions, satellite channels, spacious work desks, high-speed Internet access and meticulous guest services. Guests can appreciate the panoramic view of beautiful garden scenery from their room windows, or experience the leisure and coziness by wandering around. Jogging, exercising and swimming are all excellent options for guests who love sports. Professional fitness instructors stand ready at any time, offering guests a peaceful retreat in a busy metropolis.
Additionally, most of the hotel’s guests are from the meetings, incentives, conferences, and events (MICE) industry. For this reason, Crowne Plaza Shanghai Pujiang has a competitive strength in hosting. The 2000-sqm meeting venue can be flexibly divided into 9 meeting rooms, including the 1050-sqm pillar-free Pujiang Ballroom that is 7.8-meter high. The Crowne Plaza Meeting Director also provides guests with tailor-made and detailed meeting services, ensuring that the events are the best they can be. The Crowne Plaza Club Lounge on the 10th Floor of Building B also offers personalized business and concierge services, creating an intimate and elegant atmosphere for business and private meetings. In addition, the hotel’s 1300-sqm outdoor lawn is the ideal place for guests to hold romantic weddings and celebrations. From large-scale wedding ceremony to various business meeting, Crowne Plaza Shanghai Pujiang strives to provide the best services, guaranteeing the comfort of guests as well as the complete success of every event.
Furthermore, the hotel has three distinctive restaurants. YITING Café offers a wide variety of local and international foods for a buffet-style breakfast, lunch and dinner. An array of delicious food and drinks, including fresh seafood, healthy salads, fine desserts, non-alcoholic cocktails and beers are all available. The Cai Feng Lou Chinese Restaurant, as one of the InterContinental restaurant brands, is teeming with luxury and uniqueness. Traditional Chinese elements such as birds, feathers and birdcages are perfectly blended into the décor for an amazing environment. Char • Bar & Bistro has an open indoor and outdoor space with a supply of fresh juice and steak as well as a wide range of drinks and side dishes, providing an enjoyable place for family gatherings and private parties. In addition, there is a lobby bar on the first floor of the hotel. Guests can savor a variety of afternoon teas and handmade drinks in an utterly relaxed atmosphere. It is also worth mentioning that Book Corner in the hotel enjoys great popularity by creating a perfect spot for guests to learn about fascinating cultures and explore spiritual world.
After listening to June’s detailed introduction and visiting the hotel by ourselves, we couldn’t help but express our heartfelt praise. Although June is very modest and expresses her admiration towards other hotels, we all think Crowne Plaza Shanghai Pujiang deserves to be the flagship hotel in Greater China. The Crowne Plaza Shanghai Pujiang’s hotel staff have been living up to the owners’ expectations by learning from other hotels’ experiences, improving financial returns and customer satisfaction, and strengthening the hotel’s management and team building.
When speaking of the expectations of the hotel team, June expressed her gratitude to the management team and confirmed the dedication of every team member. Overcoming difficulties together, the whole team has become a cohesive and efficient unit built upon mutual trust. Since the hotel has just opened, the road ahead is still very long. June summarized their journey as such: the team’s main goal is to complete business indicators. Two basic points in doing this are broadening sources of income and reducing expenditures. The team should also obey the hotel’s management rules and regulations, strictly enforce the IHG brand standard, improve the management of engineering, assets, finance, personnel and other types of files, and strive to enhance self-cultivation and excellence. Finally, the team should strive to satisfy the needs and expectations of the employees, guests, and the owners.
We’d had a delightful time with June. Leaving Crowne Plaza Shanghai Pujiang, we sincerely hope June and her management team will continue to travel in the right direction and fight for higher goals!
