Exciting Shifts Enabled by Elite Hotelier
----Exclusive interview with Mr. Rauf Malik, Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau
It is sometimes intriguing to observe the rule of change that occurs with the passage of time. As is known in the hospitality community, it is a common career choice for a hotelier to leave one hotel for another. When this happens, the hotelier usually leaves something valuable with the former and brings along something valuable to the latter. It is the general managers of a hotel who are likely to leave the greatest assets with their former employer and bring along the most valuable experience to their future employer as they make this change. The accumulation of each career period is precious, since rich experience comes out of repeated practice. As for Grand Hotels Media, nothing is more delightful than meeting a long-time friend who elaborates on what happened since we last met quite some time ago. Our current interview with Mr. Rauf Malik, Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau, reveals his efforts and accomplishments during this period. Macau, where the oriental culture blends with the occidental culture as a result of its 400 years’ immersion in the European culture, is quite different from Shanghai, a city that we cannot be more familiar with. We are looking forward to the exciting chapter Rauf is going to start here in Macau.
As the Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau, Rauf has devoted enormous efforts to the launch preparations for both flagship hotels of Marriott International. Set within one of the world’s most spectacular entertainment and leisure destinations, Galaxy Macau™, JW Marriott Hotel Macau and The Ritz-Carlton, Macau were ceremoniously launched on May 27,2015. JW Marriott Hotel Macau, Asia’s largest JW Marriott, brings its guests an approachable luxury experience through the richness of authenticity, while The Ritz-Carlton, Macau, the first all-suite hotel by The Ritz-Carlton, offers the impeccable levels of personal service for which the brand is famous around the world. The opening of the two hotels has been the outcome of the cooperation between Galaxy Macao and Marriott International, a long-standing international hospitality group, as a critical step of the long-term strategic growth of Marriott International . As Macau evolves from a casino city to a diversified tourist destination, all sorts of people swarm here in the exploration for the infinite business opportunity that lie with this highly prized land. Rauf was excited as he introduced the two hotels: At JW Marriott Hotel Macau and The Ritz-Carlton, Macau, we are able to offer superior, flawless services, a comprehensive range of amenities, incredible dining experiences that add to the attractiveness of Galaxy Macau, one of the ultimate destinations for infinite enjoyment and pleasure. With differentiated brand images, JW Marriott Hotel Macau and The Ritz-Carlton, Macau bring an elevated tourist experience, and offer a reinterpretation of the service standards of luxury hotels in Macau.
“A reinterpretation of the service standards of luxury hotels in Macau” is a self-confident declaration, which Rauf believe the two hotels deserve. As his long-time media partner, Grand Hotels Media is a witness to Rauf’s numerous efforts and accomplishments. This aspiring, meticulous, elite hotelier has realized the interpretation of the service standards of luxury hotels when holding various positions and working in different geographic locations. He has turned newly launched hotels into established ones bustling with guests, simple dishes into impressive ones that became part of a lasting memory of diners, ordinary ceremonies into original ones, and has given each partner a heartwarming impression during each individual cooperation. This time, he is sure to repeat his successes here in Macau.
This must be the reason why Rauf was selected from a number of elite hoteliers of Marriott International to manage these two important hotels. Geographically, Macau connects with the rest of the world with easy and efficient traffic by air, by sea, and by road. With the launch of JW Marriott Hotel Macau and The Ritz-Carlton, Macau, Marriott International hopes to enhance Macau’s role as one of Asia’s major destinations for leisure and entertainment, conferences, incentive groups, special activities and grand events. The newly launched hotels are expected to stand out among 177 hotels of Marriott International in Asian Pacific region. Set within Phase II, the latest and unparalleled addition, of Galaxy Macau, they do shine with a variety of easily accessible leisure and entertainment amenities, such as a number of luxury stores, famous restaurants, world-class entertainment facilities and multipurpose meeting venues.
As Marriott International’s flagship hotel in Asia, JW Marriott Hotel Macau is, no wonder, the top choice for distinguished guests arriving in Macau. Rauf introduced the advantages of the hotel with pride. Crafted services are tailored to every particular need of guests, for a an noble, carefree lodging experience in a casual, relaxed ambiance. With 1,015 luxurious rooms and suites styled with elegant sophistication and overlooking the Grand Resort Deck and Cotai Macao, the hotel is an effortless luxury retreat that puts guests at ease. Supervised by Mr Bruno Correa, the Executive Chef, 4 restaurants of the hotel provide innovative, intuitive and crafted dining experiences, Man Ho, Chinese restaurant offering classic Cantonese cuisine in a contemporary Chinese setting, all-day dining outlet, Urban Kitchen with international and regional cuisine, the relaxing JW Pool Bar, and The Lounge, the elegant, sophisticated lobby lounge. JW Marriott Hotel Macau is taking the concept of “Edutainment” to Macau via the world’s largest JW Kids’ Club, which features an abundance of interactive activities for children that are designed to educate as well as to entertain. Apart from outdoor swimming pools, the hotel also has a dedicated kids’ pool. In addition, the hotel provides access to Galaxy Macau’s Grand Resort Deck, which features Asian themed tropical gardens, the world’s largest sky-top adventure rapids, the world’s longest sky-top adventure river ride at 575 meters, and the world’s largest sky-top wave pool and an artificial beach filled with 350 tons of smooth, white sand. Guests can escape from the hustle and bustle of the metropolis, and have a full recharge by staying at the Retreat Studio or Retreat Pool Suite with a selection of plunge pool or whirlpool in the private patio. The pillar-less Grand Ballroom and function rooms offer over 2,700 square meters of flexible meeting space, making JW Marriott Hotel Macau an ideal destination for incentive groups, conferences, large-scale events, weddings, social gatherings.
Set within the top floors of Galaxy Macau™, another masterpiece by Marriott International, The Ritz-Carlton, Macau features over 250 suites. “As is known, The Ritz-Carlton is famous around the world for the its impeccable levels of service” , said Rauf. Intimacy, exclusivity, and personalized attention to detail are the hallmarks of The Ritz-Carlton standards of hospitality, and The Ritz-Carlton, Macau, proves no exception enabling guests to revel in the intimate personal service and the best of Asian luxury.
At The Ritz-Carlton, Macau, a dazzling variety of delicacies are served at the restaurants under the supervision of Mr. Bruno Correa, the Executive Chef. Guests may relish authentic luxury Cantonese dishes at Lai Heen, relax and try high-teas or signature cocktails at the The Ritz-Carlton Bar & Lounge overlooking the Cotai skyline, sip sophisticated high-tea in the casual and exotic ambiance of The Ritz-Carlton Café or savor delicious organic food and traceable seafood from the world over at Pool Bar, all of which offer an unsurpassed culinary journey sure to inspire the senses. The private and elegant dining rooms are ideal for intimate and celebratory occasions, providing a truly fine dining venue in which to delight in the exquisite culinary art of the hotel.
The Ritz-Carlton, Macau seeks to perfectly integrate the hotel’s iconic elements with its cultural and social context. Ornamented with Azulejo, an example of the unique art form of Portugal and Spain, the hotel showcases a former architectural feature that can still be found in Macau. Upon check-in, guests are offered Chinese tea and authentic local snacks for a truer feel of the local culture. At the casual outdoor swimming pool, guest may have a spectacular view of Cotai Macao. Those who prefer intimate, personal space cannot miss private cabanas. Guests will be truly able to get away from it all at the exclusive sanctuary of the ESPA within The RitzCarlton, Macau. Featuring ten stylish treatment rooms and three couples’ suites that infuse elements of design rooted in traditional Chinese and Portuguese architecture, a therapeutic massage session at the idyllic hotel spa is sure to warm the soul. The Ritz-Carlton, Macau enjoys international reputation for pairing ideal meeting venues with impeccable service. With a total flexible event space of 900 square meters, it caters to all sorts of events, of which wedding is definitely one. Each couple is accompanied by a wedding professional who serves as a single point of contact throughout the entire wedding planning process to make sure their vision comes to life.
JW Marriott Hotel Macau and The Ritz-Carlton, Macau are the ideal base from which to explore all that Macau, one of the most colorful cities of Asia, has to offer. Nature lovers shall visit Seac Pai Van Park, Macau Giant Panda Pavilion, Parque Natural da Taipa Grande. Adventure and adrenaline seekers can visit the Macau Tower Convention & Exhibition Center to take the plunge with a ‘Bungy Jump’ or ‘Sky Jump’ or a walk around the outside of the 338 meter high tower. If the need for speed intrigues, put the pedal to the metal go-kart racing in Coloane. Just 15 minutes away from the hotel, in the center of the city, a rich cultural history with UNESCO World Heritage sites awaits, including the A-Ma Temple, Ruins of St. Paul and Senado Square. By night, Macau’s world-class theater, fast-paced entertainment and diverse social scene give plenty of reasons to keep visitors enthralled until the early hours of the morning.
As always, whenever he talks of his hotels, Rauf radiates great passion. It is the same passion that we observed many years ago, which has maintained its strength, and gained vehemence with the passage of time. And it is not hard to see that things around him are undergoing subtle changes under the influence of his passion, such as the warm hospitality passed on to his guests through refined service details, the respect paid to his staff during daily hotel operation, the candidness communicated to his friends during daily interaction. Either as a witness or a fellow hotelier, we can somewhat perceive a fulfilled life that underlies Mr. Rauf Malik’s brilliant career.