Celebrated Wuxi with Splendid Scenery in River South
——Exclusive Interview with Mr. Davide Pesenato, General Manager of Sheraton Wuxi Binhu Hotel
Located in the southeastern part of the Jiangsu province, the city of Wuxi is in the center of the well-developed Yangtze River Delta. With Lake Tai located in its south, Mount Xi and Hui in its west, Shanghai in its east and Ancient Canal traversing, Wuxi is acknowledged as one of the national historical and cultural cities, ranking among the Top 10 tourist cities in the country. The abundant and beautiful natural scenery as well as its rich history and culture have facilitated the booming of the local tourism and hospitality industries.
The lush green trees and fresh water fill the high mountains and silver lakes. The beautiful clear blue sky and white clouds create breathtaking sceneries identical to what the heavens must look like. Among such a beautiful landscape in the Binhu District of Wuxi, Sheraton Wuxi Binhu Hotel stands out in a league of its own. Ideally located next to Wanda Plaza, a retail mall and an entertainment street featuring restaurants, bars and shops, the hotel is easily accessible to various tourist attractions as well as the downtown area, offering guests a peaceful retreat and a unique chance to re-energize, relax and connect in the midst of their busy schedules. In addition, the surrounding attractions including the shopping center and famous park feature their hotel products by combining the hotel services according to the seasons. All of these have made Sheraton Wuxi Binhu Hotel an ideal place to explore the beauty of the city.
Every hotel has its own unique characteristics. Sheraton Wuxi Binhu Hotel has a very clear and solid position, to become a professional and superb hotel for business and leisure. With great privilege, Grand Hotels Media had an exclusive interview with Mr. Davide Pesenato, General Manager of Sheraton Wuxi Binhu Hotel. According to Davide, the hotel boasts a pillar-free ballroom of 1,500 sqm, which is the biggest in the downtown area, as well as flexible and versatile functional rooms with different sizes, all equipped with state-of-the-art facilities and a team of experienced specialists, in order to cater the needs of different guests at any time. From the warm atmosphere to the welcoming people, everything at Touch Spa was carefully chosen to help guests relax, feel pampered and have fun. Guests can also keep up with their personal workout program in Sheraton Fitness featuring the latest weight machines and cardio equipment. Besides, the indoor swimming pool provides an ideal spot for exercise, family fun or tranquil downtime. On rainy days, guests can also stay dry indoors while sipping on hot coffee and reminiscing out the window as they watch the rain dance off the clouds onto the ground.
As an outstanding international management talent, Davide has been in charge of the catering and operation work for a number of hotels of Marriott International in the Asia Pacific region. With excellent experience in catering management, he has currently assumed the position of General Manager of Sheraton Wuxi Binhu Hotel. At normal times, he often pays a visit to the local restaurants by trying to combine the local taste with Sheraton culture. “Wuxi is such a fantastic place to live, with a splendid landscape and many featured delicious foods,” Davide said, “My family and I have fallen in love with this city, especially my kids. I like to move around and taste different foods in my spare time.”
It is obvious that Davide is also a gourmet. He introduced to us that Sheraton Wuxi Binhu Hotel has three restaurants, FEAST, YUE and MIYABI, all serving delicious food and seasonal dishes. Feast Signature Restaurant is an all-day dining restaurant, featuring a delectable international buffet for breakfast, lunch and dinner. YUE Chinese Restaurant dishes up local specialties and traditional Chinese fare, and is a great place to catch up with colleagues, friends or family. MIYABI Japanese Restaurant offers a modern take on Japanese cuisine with tasty dishes from a renowned chef, complimented by a breathtaking decorated space with a sophisticated yet relaxed atmosphere overlooking Wuxi. In addition, guests can also enjoy a cup of coffee and a great selection of cakes and pastries, or relax at the end of the day with a refreshing cocktail in the welcoming ambiance of the lobby lounge.
Since joining Marriott International in 1998, Davide has accumulated 19 years of experience in the hospitality industry. With keen insight into the whole market as well as the brand service, he has received a lot of awards by his exceptional management talents. Standing by the philosophy of “Taking care of associates and they will take care of the customers”, makes Marriott International a great workplace. Davide said, “Whatever your strategy in hospitality management and planning for innovation are, the bulk of your consumer experience will revolve around dealings with employees. Throughout their booking and stay, your guests deal with associates from many different departments who ensure that our core values are carried forward. Attentive and hands-on management can guarantee a certain level of quality service.” Besides serving the Head of State and famous artists, Davide also coached many associates during their journey and saw them finally realize their dreams to become great hotels leaders.
Since Marriott International and Starwood have merged into the biggest hotel group in the world, will Sheraton, as one of the brand of Starwood, change its development strategy in the future? Davide is very optimistic and confident towards the merger. He told us that Sheraton is always updating, adapting and changing with the times. The hotel group finds every opportunity to go above and beyond for guests. At the core, they remain true to their values that began the journey 80 years ago. “We are committed to ensuring that guests have the best stay possible. Our associates are dedicated to delivering the highest standards of service, from grand gestures to thoughtful and small touches. At Sheraton Wuxi Binhu Hotel, we are embracing the new company vision and strategy.”
The success of a hotel lies not only in the outstanding personal leadership, but also in the excellent teamwork. Speaking of this, Davide told us, “I don’t believe there is one ideal team. A team could be ideal in one situation and dysfunctional in another. Matching the design of a team to the situation is the key. If you want the team to become great, the team should embody three virtues: pursuing excellence, integrity and innovation. The power of this arrangement yields drastically, accelerates and improves the process of building high-performing teams. Our motto is ‘Success is Never Final.’” It is believed that under the strong merger of Marriott and Starwood, as well as the excellent leader and progressive team, Sheraton Wuxi Binhu Hotel will have an even more brilliant future in the coming days.