A Pearl on the Jin Mao Tower, Grand Hyatt Shanghai Goes BeyondClassics

--Exclusive Interview with Mr. Anthony Ha, General Manager ofGrand Hyatt Shanghai and Area Vice President

经典金茂，品质君悦
——专访上海金茂君悦大酒店总经理及区域副总裁夏浩强先生

Shanghai is a diverse metropolis with a unique charm that you can hardly find in other cities. The famous Huangpu River is lined with a gallery of beautiful architecture, known as the Bund, beckoning to curious visitors and smart locals alike. Erected throughout time to follow varying styles such as Gothic, Romanesque, or Baroque, these historic buildings stand magnificently and harmoniously. Additionally, evident at a distance, the soaring modern art-deco Jin Mao Tower rises up in bustling Lujiazui, Shanghai’s business hub, in Pudong district.

Located in the 53rd to 87th floors of the iconic Jin Mao Tower, Grand Hyatt Shanghai is the perfect place to view the entirety of the Bund while experiencing the future of Lujiazui. In this issue, we’ve had the great privilege of interviewing Mr. Anthony Ha, General Manager of Grand Hyatt Shanghai and Area Vice President. We’ve learned more about this classic and charming hotel as well as the history of the city.

Featuring a total of 548 deluxe guestrooms and suites, Grand Hyatt Shanghai remains a landmark destination in Shanghai’s business hub, Lujiazui. It’s within a 5-minute drive to Shanghai International Convention Center, 10-minute drive to Riverside Promenade and the Bund, and 40-minute drive to Hongqiao International Airport and Pudong International Airport. Since its opening in 1999, Grand Hyatt Shanghai has developed swiftly by virtue of its superior geographical location and witnessed the rapid advancement of Pudong district as an industrial pioneer. So far, the hotel has gone through numerous momentous moments and grown into an international business and leisure hotel which pays great attention to quality and service.

Running such an amazing hotel could be a challenge, even for hotel managers with outstanding capabilities and experience. Anthony is undoubtedly one in a million. After graduating from Washington State University with a bachelor’s degree in hotel and restaurant management, he started his career by assuming a management position in the Front Office of Hyatt Regency San Francisco in 1985 and joining Hyatt Regency San Francisco Airport in 1986, followed by a post in Grand Hyatt Macau Hotel. Later on, Anthony worked in various positions in Mainland China, Hong Kong, and the Micronesia Islands. In February 2011, he went back to Hyatt Hotels Corporations and served as General Manager of Hyatt Regency Qingdao and Hyatt Regency Suzhou, and Area Vice President. Boasting more than 20 years of experience in hotel management, Anthony is confident about the management of Grand Hyatt Shanghai.

As General Manager of Grand Hyatt Shanghai and Area Vice President, Anthony adheres to quality service as the foundation to the hotel brand. From his perspective, running a hotel is not all about profit; it is also about culture, quality, and value. He finds great pleasure in communicating with guests with different backgrounds and countries. He believes that he must understand the guests’ needs in order to improve the hotel’s service and create a home away from home. Anthony told us that they have renovated part of Grand Hyatt Shanghai, including the Ballroom, Grand Club, and Diplomat Suite, with the aim of providing guests with an even better living experience and elevating the hotel’s service quality.

In relation to hotel culture and personal values, Anthony holds in esteem the sustainable development philosophy - an economic growth model about long-term development and meeting the needs of modern people without sacrificing the resources of future generations. According to Anthony, sustainable development philosophy can not only promote the development of the economy, but also protect the natural environment so that current and future generations can have beneficial lives and work in peace.

Anthony also applies the sustainable development philosophy into the hotel’s catering management. Ten restaurants and bars, - including ON56, Canton, Club Jin Mao, Patio and Piano Bar in Grand Hyatt Shanghai - offer specialties and delicacies from all over the world. Mostly adopting open kitchens, these restaurants and bars have brought brand new trends to the local catering by displaying unique features, including fresh ingredients and vivid live performances. What’s more, these restaurants combine local cultural elements and cooperate with reliable and green suppliers, so as to cater to the various needs of different gourmets, fulfill a responsibility to society, and show that they care for people so they can be their best selves – part of the service concept of the Hyatt brand.

Guided by such a strong sense of social responsibility, Grand Hyatt Shanghai will launch the Alaska Seafood Festival this September, further implementing the sustainable development philosophy. All selected seafood will be sustainable, satisfying the appetite of most guests while sharing the philosophy to the public without affecting the ecosystem’s natural cycles. It’s Anthony and his team’s highest hopes that sustainable development philosophy can make the event, not just the cuisine, more meaningful.

In the end, Anthony also expressed his great confidence towards the hotel’s future development. Grand Hyatt Shanghai, with the help of partners, will upgrade and optimize its products and services and continue to explore and develop catering and room products. Rather than just enhancing its performance, the hotel’s current goal is to enhance intangible assets such as hotel culture and philosophy through quality improvement. It is expected that after witnessing the rapid development of Pudong District, Grand Hyatt Shanghai will keep upgrading itself into one of the most unique and classic hotels in the city.

上海，一座极具现代化而又不失中国传统特色的海派文化都市，繁华的大上海处处显现着她的独特魅力，令人着迷。谈到上海，人们首先想到的便是外滩，外滩那一栋栋不同时期、不同国家、不同风格的西洋建筑与现代摩天大厦交相辉映，形成了一派巍峨壮观的建筑风景线，被誉为“凝固的音乐”，有着“万国建筑博览会”之称，不知迷煞了多少游人的眼睛。而金茂大厦，便高高伫立在外滩这别具特色的建筑群旁，风华自显，傲然挺立。

作为独占金茂大厦53-87层的老牌酒店，上海金茂君悦大酒店的经典与奢华亦可想而知。这一期，大酒店传媒有幸专访到了上海金茂君悦大酒店的总经理及区域副总裁夏浩强先生，了解了更多关于酒店、关于上海外滩的发展变迁史。同时，这也是大酒店传媒继去年之后对上海金茂君悦大酒店总经理进行的第二次专访，好奇之余，大酒店传媒亦将带领大家一起走进上海金茂君悦大酒店，一家充满魅力的经典酒店。

拥有548间豪华客房的上海金茂君悦大酒店地处浦东高速发展的商业金融区陆家嘴的中心，离上海国际会议中心仅五分钟，距豫园和外滩——上海著名的邻江大道、以及大道旁耸立的古典风格建筑群只有十分钟路程。距虹桥、浦东两大国际机场也仅需40分钟左右的车程。自1999年开业伊始，上海金茂君悦大酒店便身处陆家嘴这四通八达之地，凭借其优越的地理位置，自身快速发展的同时，亦以先行者的身份见证了近20年来浦东飞跃式的发展变迁。如今，上海金茂君悦大酒店历经18载岁月的洗礼，褪去了最初的喧嚣浮华，显得更为优雅内敛，已成为一家注重品质、注重服务的国际商旅休闲酒店。

经营这样的酒店对管理者来说挑战不小，卓越的个人能力和资深的管理经验必不可少，而历经20多年酒店生涯洗礼，夏先生对经管上海金茂君悦大酒店也充满了自信。听夏先生讲他的履历，似乎在听一部环球酒店故事：夏先生毕业于华盛顿州立大学并获得酒店及餐饮管理学士学位，1985年在美国三藩市凯悦酒店担任前厅部管理职位，从此开始了他的酒店职业生涯，1986年加入旧金山机场凯悦酒店，后调任澳门凯悦酒店。之后，夏先生又在中国大陆、香港及密克罗尼西亚群岛的多家酒店担任不同职位，并于2011年2月再次加入凯悦酒店集团，先后担任青岛鲁商凯悦酒店的开业总经理及苏州凯悦酒店的总经理及区域副总裁一职。

如今，积累了深厚酒店管理经验的夏浩强先生来到上海金茂君悦大酒店，担任酒店总经理及区域副总裁。作为资深酒店经理人，夏先生坚信优质的服务是衡量酒店的必要基础也是增强品牌影响力的关键之处。在他看来，经营酒店不单单只是为了盈利，他更看重的是酒店文化、酒店品质、个人价值观等更深层次也更有意义的东西。同时，他乐于和来自不同国家、背景的客人交流，在沟通中了解宾客的需求，以便提供更加完善的服务，致力于缔造宾至如归的舒适体验。据夏先生介绍，为了进一步提升服务质量，他们亦对上海金茂君悦大酒店进行了部分设施的翻新，包括宴会厅、嘉宾轩、外交官套房等，期望能从细节上带给宾客更好的住宿体验。

在谈到个人价值观及酒店文化塑造时，夏先生极力推崇可持续发展理念，表示这是一种注重长远发展的经济增长模式，它既满足现代人的需求又不损害后代人满足需求的能力。夏先生说，可持续发展理念既能促进经济发展，又能兼顾对人类赖以生存的大气、淡水、海洋、土地和森林等自然资源和环境的保护，不仅利及当代，亦能使子孙后代能够永续发展和安居乐业。

并且，夏先生直接将可持续发展理念运用在了酒店餐饮管理上，上海金茂君悦大酒店拥有食在56，日珍、意庐、粤珍轩、金茂俱乐部、天庭、钢琴吧等10间餐厅和酒吧，云集了来自世界各地的特色与美味，并因此成为了凯悦集团中餐饮规模最大的酒店之一。这些餐厅和酒吧的开业给上海餐饮业带来了新的时尚，大部分餐厅的核心均为开放式厨房，不仅展示了各自餐厅的特点，而且将烹饪从幕后搬到台前，使得宾客能够直观的看到新鲜的食物配料及厨师的现场表演，尽享烹调的乐趣。最重要的是，这些餐厅非常注重融合本土文化元素，并且坚持选择具备可持续发展和尽责的餐饮供应商，不仅满足了食客对美食的不同需求，更体现了酒店对社会的责任心，这也是君悦品牌所坚持和倡导的服务理念：“我们关爱每一个人，让他们尽善尽美显真我。”

在这样的背景下，又有夏浩强先生及上海金茂君悦酒店团队强烈的社会责任感引导，酒店咖啡厅将于今年9月份推出的“阿拉斯加海鲜美食节”活动的分量可想而知。据夏先生介绍，这一活动将可持续发展理念贯彻的很彻底，美食节所选用的海鲜也均为可持续发展海鲜，既能满足广大宾客的口腹之欲，又不影响生态系统的循环，更能将可持续发展这个理念传播给更多人。夏先生及酒店上下，均希望借此活动，让美食变得有意义，让更多的人了解并支持可持续发展理念。

最后，在关于酒店未来发展的问题上，夏先生亦信心满满：酒店将携手第三方，针对自身产品和服务进行进一步的升级和优化，并不断探索和开发相关的餐饮和客房产品。另外，夏先生表示，上海金茂君悦大酒店目前的首要目标并非只是提升业绩，他更倾向于通过对酒店细节和品质的改进，提升酒店文化、理念等无形资产的价值，期望在见证了浦东新区的快速崛起后，上海金茂君悦大酒店能进一步升华自身独一无二的经典气质。